Frequently Asked QuestionsRoommates
- My student is having a difficult time with his/her roommate.
- Can I request a roommate?
- How do I obtain my future roommates/suitemates contact information?
- Can I switch roommates?
- Will I have access to the internet in my room?
- What is an RCR?
- Will I have cable television in my room?
- What will my new address be and where do I get my mail?
- What do I do if I need something repaired in my room?
- Who is the best person to approach with housing questions or concerns once I’ve moved into my residence hall?
- What are Common Area Damages?
- What if I’d like to commute?
- How do I obtain a parking permit?
- What is the Student Activity Fee used for?
- Do I have to pay the activity fee if I live off campus?
- What is the Student Technology Fee used for?
- What is the Student Health Fee used for?
- Do I have to purchase the Student Health Insurance offered by St. Norbert College?
- What is the cost of the mandatory Student Health Insurance if I should choose not to waive it?
- Will I be eligible for continued coverage once I graduate from college, but before my new employer’s insurance coverage takes effect?
- Will my parents’ insurance cover me at school?
- When does garbage collection take place in the college houses?
- What are my housing options if I plan to study abroad?
- What other services are provided by Health and Wellness Services?
When will I find out where I live and with whom? | return to top
You will be sent an email to your SNC email account in July. This will instruct you where to look in KnightLine to get the details of your housing assignment. Make sure to activate your SNC email account and check it regularly. To activate your SNC email account, please visit this website and follow the on-screen instructions to activate your email.
Can I request a roommate? | return to top
Yes, you can request a roommate, but to be honored, roommate requests must be mutual.
How do I obtain my future roommates/suitemates contact information? | return to top
When you are sent the email regarding your housing information it will instruct you to look in KnightLine to obtain the details about your housing assignments and your roommate(s). If you would like additional information, you will need to email your roommate and ask for it. Residential Education and Housing cannot provide you with information other than what is provided in KnightLine.
Can I switch roommates? | return to top
If a room change request is made because of a roommate conflict, all other means of resolution (e.g., roommate contracts, mediation, arbitration) must be exhausted before a room change will be granted. Consultation with your resident assistant and/or your hall director is expected before any room change can take place. To encourage you to get to know your roommate, Residential Education and Housing will not make any room changes for the first two weeks students are on campus. It is the expectation of Residential Education and Housing that students make every effort to live together in a civil and responsible manner.
What is an RCR? | return to top
RCR is the acronym for Room Condition Report. It is a form utilized by your hall director to assess the condition of your living space prior to your check-in date and then again used to assess the condition upon your checkout. Changes in condition of the room that are not attributed to normal wear and tear are considered damage and will result in a damage bill. Upon check-in you will have two weeks to review the condition of your room in comparison to the RCR generated. Any discrepancies should be brought to the attention of your hall director immediately.
Will I have access to the Internet in my room? | return to top
All Residence Halls have wireless Internet and a network jack in every room. For additional network jacks, please contact Information Technology Services (ITS) to check out a hub or visit the Help Desk located on the first floor of the Mulva Library.
What will my new address be and where do I get my mail? | return to top
At the beginning of the year, you will receive a mailbox suite number and a key from the Mail Center. You will have the same suite number for your entire stay at St. Norbert College. All student mailboxes are located in the Ray Van Den Heuvel Campus Center. For more information, please visit the Campus Center web site.
Your mail and packages should be sent to the following address:
St. Norbert College
100 Grant Street
De Pere, WI 54115
Who is the best person to approach with housing questions or concerns once I’ve moved into my residence hall? | return to top
Anyone on campus will be more than willing to assist you with any questions or concerns you have but the most knowledgeable when it comes to housing issues will be the Residence Hall Directors, Associate Hall Directors, Assistant Hall Directors or Resident Assistants (R.A.). You can also contact Residential Education and Housing in Todd Wehr Hall or email email@example.com.
Will I have cable television in my room? | return to top
Each residence hall is equipped with cable TV. The cost of the “basic” cable service is included in the semester housing charges. Media Services provides the cable cord, converter boxes, and repair service. Students need to provide their own TV.
Do I have to purchase the Student Health Insurance offered by St. Norbert College? | return to top
St. Norbert College does require that all registered full-time students be covered by health insurance. However, the student health insurance that the college offers is only required if the student is not covered by health insurance from home. The health insurance plan that St. Norbert College offers can be waived by completing and returning the waiver card by August 16 for first semester.
What do I do if I need something repaired in my room? | return to top
If something is broken or just not working right in your room, you will need to submit a work order online. You will need to visit www.snc.edu/service and fill out the form according to your problem. The work order will be submitted to the department that can be of service to you. After submission, either someone will come and take care of the problem within a few days or someone from that department will contact you. If you have an urgent or emergency issue you should contact Residential Education and Housing at 920-403-3360 or Campus Safety at 920-403-3299.
How do I obtain a parking permit? | return to top
All student vehicles must be registered with Parking. For information on how to register a vehicle, email firstname.lastname@example.org. Students graduating in Dec. or leaving St. Norbert College during or at the end of first semester will be reimbursed half of their permit fee upon request. Falsification of information provided to the College regarding class status, housing location, etc. will result in revocation of parking privileges for the year and a $100 fine. Any changes (new vehicle, license, etc.) should be referred to the Parking office, 920-403-3948.
What are Common Area Damages? | return to top
Each student is responsible for any and all damages or vandalism that may occur in his/her assigned unit. Payment for such damages or vandalism must be made promptly. Students are also held responsible for general hall damage or vandalism and asked to identify the person(s) responsible. If damage occurs in a hall or wing, such as in a recreation room or an elevator, and the person(s) responsible cannot be identified, the cost of repair is divided among the residents of that residential living area. The costs assessed to a student’s account for floor and/or hall damages will be charged as a total "Room Damages" entry on the statement, along with individual room damages. Depending on the situation, 20% of the total damage costs may be added as a punitive fine.
What is the Student Activity Fee used for? | return to top
All St. Norbert College students are assessed a student activity fee which appears on their tuition bills. The Student Activity Fee Allocation Committee (SAFAC), a committee of the Student Government Association, in conjunction with the Vice President for Student Life, is responsible for disbursing the collective student activity fee. Funds are distributed to eligible St. Norbert College student organizations and student life departments in an effort to enhance the co-curricular life on campus. For more information you can visit the SAFAC website.
Do I have to pay for the Activity Fee if I live off campus? | return to top
All registered students are required to pay the Student Activity Fee.
What is the Student Technology Fee used for? | return to top
The student technology fee has been used for the installation and upkeep of the fiber optics that were installed in all residence hall rooms. Students have access to the St. Norbert College network from their rooms because of the fee. Additionally, it is used to purchase new and current computer equipment in the computer labs, which are available to all students.
What is the Student Health Fee used for? | return to top
All full-time students registered in undergraduate programs at St. Norbert College are charged a Student Health Fee. All St. Norbert College students have access to care at Health Services. Health care services include physical assessment and evaluation by a registered nurse, testing procedures for illnesses such as: influenza, mono, strep throat and urinalysis, as well as sample over-the-counter medications and health education.
What other services are provided by Health and Wellness Services? | return to top
Medical care, advanced diagnostic testing, and prescriptions are available on a fee-for-service basis, which may be covered by medical insurance. The College’s student health insurance plan covers 100% of any health care costs incurred in Health Services. For more information, please visit Health and Wellness Services.
When can Custom Cash be refunded to a student? | return to top
Custom cash stays on your account until after you graduate or leave St. Norbert College. Custom cash accounts with a $25 or higher balance are then refunded to your student account. Any credit balances remaining on your student account will be refunded to the student with a check sent to your permanent address.
When does garbage collection take place in the College houses? | return to top
Garbage will be collected from the College-Owned houses on Monday mornings at 9:00 a.m.. Students are asked to have their garbage to the curb by 9:00 a.m. on Monday; however, students should not leave their garbage out overnight. After garbage is collected, students should bring their garbage containers away from the curb as soon as possible.
What is the cost of the mandatory Student Health Insurance if I should choose not to waive it? | return to top
Enrollment and other information can be accessed from the Health and Wellness Services web site.
Will I be eligible for continued coverage once I graduate from college, but before my new employer’s insurance coverage takes effect? | return to top
Upon graduation, the student will have coverage until the end of the policy date, usually July 31 of that year. Renewal of this plan is not possible if no longer considered a full-time student. Health insurance options can be found at Healthcare.gov or to continue with the same company as the student plan, Wisconsin Physician Services (WPS).
Will my parents’ insurance cover me at school? | return to top
In most situations, coverage from home is sufficient at school. Some out-of-state students may be restricted due to geographic reasons. Contact your own insurance provider to inquire about this.
What if I’d like to commute? | return to top
Residential Education and Housing enforces the following requirements of all students wishing to commute. Commuter students must be living with parents or legal guardians, be married and/or have dependants that reside full time with you. Commuter students must also be living within 35 miles of the campus. All commuter requests must be approved by Residential Education and Housing. Commuter applications can be obtained online on the commuter students webpage or at the REH office in Todd Wehr Hall.
Current students requesting commuter status need to submit a completed "request to be released" form accompanied by a signed letter from a parent or legal guardian that indicates the reasons for the request and verifies the address from which the student will be commuting. Only students living at home with their parent(s) or legal guardian may be considered for commuter status.
Review procedures for St. Norbert students wishing to be considered for commuter status:
- The director of residential education and housing will evaluate your request based upon written materials submitted for consideration and consultation with the appropriate campus professional, as appropriate, and will notify you in writing about the decision as soon as possible.
- If granted, the effective date of release will be specified in the release letter. Students will be accountable for all financial charges up to and including that date and for any charges accruing as a result of room damages.
- Students who are granted release from their housing agreement are required to follow established procedures for checking out of their residence. Students should consult with their hall director or housing intern about these procedures.
- Students providing false information at any point in this process could be charged fees for a year’s room rental and meal plan and may be sanctioned for having provided false information to a college official.
What are my housing options if I plan to study abroad? | return to top
Students studying abroad can apply for housing through the continuing student housing process as an individual or as part of a group because the application is online. Information about the procedure each year is made available in the continuing student housing process guide on the REH website.
If a student studies abroad in the fall and did not secure housing for the spring, a staff member in Residential Education and Housing will work with them to find a housing placement prior to their return.