Attach Your Customers and Employees
Overview
This high energy, interactive presentation focuses on the revolutionary, breakthrough concept of
Customer Attachment. Learn how to chart the course… keeping your customer and employee relationships “hooked” and emotionally driven. Steve will supply the five award winning attachment dimensions required to create and sustain a relationship-driven, emotionally connected, customer-centered institution. He identifies the traits of attached behaviors and uses research from over 30 diverse industry-leading brands to capture the essence of attachment. Examples of how to turn these traits into action are given, as are the ways of improving your ability to implement the tools.
Attach has developed a methodical approach for taking your experience from neutral to unforgettable.
About The Speaker
Steve is known throughout the U.S. as the founder of
Customer Attachment along with the tools, methodologies and systems for developing the necessary strategies and performance gap behaviors. He is co-author of “Monkey Business; 7 Laws of the Jungle for Becoming the Best of the Bunch” published by Gibbs, Smith in 2007. Dr. Leonard Berry who is widely known as the “Father of Service Management” in the United States recognized him as one of the 14 United States innovation leaders. Buckle up! Steve’s stories and experiences will make the principles of Attachment come alive! |
Details
Speaker Steve Tyink, VP of Business Innovation- Miron Construction
Who should attend?
All members of the College community are welcome to attend this program.
Format
This program is conducted in a one and a half hour session .
Cost
There is no fee to attend this program.
>>Enrollment form |
