Overview
In each of our interactions with others, we make choices about how we will communicate.  We can choose to get only what we need to accomplish our goals.  Or we can interact in a way that not only meets our needs but makes sure that others also get what they need.  

Objective
This course is designed to provide tools that will enable participants to choose the most effective way to interact with others in order to reduce wasted time and miscommunication.  Course content will emphasize how to maintain strong working relationships and reduce misunderstandings and conflicts.  You will be able to get what you needs from your interactions with others as well as give people what they need from you.  

Program Outline:

• explore the basic beliefs that are the foundation of effective interactions.
• identify the two kinds of needs that everyone has during any professional or personal interaction - personal needs and practical needs.
• discover that you have choice about how you interact with others.
• learn and practice the Key Principles - simple, effective ways to meet people's personal needs.
• learn that you can meet people's practical needs with the Interaction Guidelines process.

Who should attend?
This training program is appropriate for all employees.

Format
This program is conducted in one four-hour session.  

Cost
There is a $15.00  fee to attend this program.

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