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QUICK LINKS:

Google Applications Frequently Asked Questions

Google Mail

Google Calendar

Google Contacts

Google Drive

Google Hangouts / Hangouts On Air

Smartphones/Tablets/Mobile Devices


What is my email address?

Your e-mail address is firstname.lastname@snc.edu or, if you have a nickname in your College records, nickname.lastname@snc.edu (e.g., Donald Duck’s e-mail address would be donald.duck@snc.edu or don.duck@snc.edu). You will receive your e-mail address when you activate your account.

Can I create filters in Gmail?

Yes. You may find Google's "Using filters" document helpful.

Emails with the same subject are grouped together. How do I change the settings?

Conversation view groups emails with the same subject together as one email. To turn off conversation view: mail, settings, general, conversation view. Check the radio "Conversation view off." Then save changes at the bottom of the general tab.

When viewing emails, is there a visual indicator if the message has been replied to?

No, SNC Email Hosted by Google does not provide a visual indicator that an email has been replied to or forwarded.

How do I change the button labels from images to text?

Google Mail Button Labels

How do I get a notification pop-up when I receive a new email?

Mail Notification

How do I set up a theme on a shared mailbox?

Themes are not available for shared mailboxes. Only your personal mailbox has the option to set a theme. Themes are available in mailbox settings.

Can I use Thunderbird (or any other email application) with Gmail?

Yes. Google supports a number of third party client applications. See their Recommended IMAP client settings page for configuration settings. If you're using Thunderbird, you may also want to install the Google Contacts add-on, as it will sync your contacts between Google and Thunderbird's address book. Here are the server settings:

Incoming Server Settings:
Server Name: imap.gmail.com
Port: 993
User Name: (your full email address)
Connection security: SSL/TLS
Authentication method: Normal password
Outgoing Server Settings:
Description: smtp.gmail.com
Server name: smtp.gmail.com
Port: 587
Connection security: STARTTLS
Authentication method: Normal password
User Name: (your full email address)

When I send a message to an email list, why don't I receive a copy of that email?

When you send a message to an email list (i.e. class lists), if you're also on that list, you will not receive a copy of the incoming message. You will only see it in your "Sent Mail" folder.

For future reference regarding class lists, we'll be looking at having professors send messages to students via Snoodle, instead of the current email lists. But for now, the class email lists are still there.

How to change the subject of an email?

 To change the subject of your message, click the arrow Recipient arrow next to the recipient’s name and click Edit subject.

How to setup a vacation responder?
1. Click the  gear in the top right.
2. Select Settings.
3.From the General tab, select Vacation responder on in the Vacation responder: section.
4. Enter the subject and body of your message in the Subject: and Message: fields.

How do I share calendars?

Share Your Calendar

 

You can also grant the following levels of access to particular people for a particular calendar: 

  • Make changes AND manage sharing
    • This person has owner rights to this calendar. Please note that your domain admin may restrict granting someone outside of your domain this level of access to your primary calendar.
  • Make changes to events
    • This person can see and change all events, including private ones. You cannot grant someone outside your domain this level of access to your primary calendar.
  • See all event details
    • This person can view the details of all events except those marked as private.
  • See free/busy information (no details)
    • This person can see when your calendar is booked and when it has free time, but will not be able to see the names or details of any of your events.

 

How to add My Classes to my calendar?

Add My Classes

How do I subscribe to SNC and other ICS calendars?

Add ICS Calendars

Can I sync my Google Contacts with my Thunderbird address book?

Yes. The Google Contacts add-on for Thunderbird will sync your contacts between Google and Thunderbird's address book.

Why should I use Google Drive rather than the J: or G: drive?

Google Drive files can be accessed, worked on, and downloaded from any computer in the world as long as it is connected to the internet. Documents can be shared through email or web link, and can be worked on real-time collaboratively. Within Drive, there are apps that allow the creation of documents, presentations, spreadsheets, and many others through the Google App Store.

What are the differences between Google Drive and Skydrive/Dropbox?

All three of these products work in almost the same way. The only large difference is the company that the product is associated with, and some of the functionalities. Google Drive has native apps built-in to edit files while Skydrive and Dropbox require other applications to achieve this. Click here to learn more about Google Drive functionalities. 

Can a document/folder be used between a Mac and PC?

Yes! A document can be shared between a Mac and PC. They can also be worked on at the same time using both.

                 macpcwebversions

How do I share a document?

In Drive: Right click on the document that you want to share and select the Share option. Input the email address of the person you want to share with. After the addresses have been entered, select Done.

In Google Docs: Hit File, then select Share. Input the email address of the person you want to share the document with. After the addresses have been entered, select Done.

You can also share a document over Email, and social networking sites (Facebook, Linkedin, etc.) by using the web link provided to you in the share option within Google Docs or Drive. 

 

                                                    sharewindow

 

What types of files can I store on Google Drive?

Click here to view a complete list of supported file types.

How do I setup my iPhone, iPad, or Android device to work with Google?

iPhone and iPad Configuration 

  1. Click the Settings icon on the home screen of your device. 
  2. Click Mail, Contacts, Calendars.
  3. Click Add Account.
  4. Click Microsoft Exchange.
  5. Enter the following in the Exchange window
    1. Email: Your full SNC email address
    2. Password: Your email password
    3. Description: A description to identify the account. This is usually your email address, but you can change it to anything you wish. 
    4. Server: m.google.com
    5. Domain: snc.edu
    6. Username: Your full SNC email address
    7. Password: Your email password
  6. Click Next.
  7. If you get an "Unable to Verify Certificate" message, click Accept.
  8. Turn on the items you want to sync with Gmail. Click Done.
  • If calendar or contacts features are turned on, your Google calendar will be available on the calendar app. Your Gmail contacts will also be available in the contacts app along with your iPhone contacts.  

Android Device Configuration

To set up your Android device, please follow this link.

After following the steps in the link above, you can now use Google Apps from your Android Device. Just launch Gmail, Google Calendar, or which ever app you want to use, from your device's home or applications screen. 

How do I install the Google Drive app on my computer?

Windows

  1. Go to http://drive.google.com .
  2. Click the Download Google Drive for your PC button.
  3. Open googledrivesync.exe to automatically install and start Google Drive on your PC. (You may receive a warning that Google Drive is an application downloaded from the Internet. Click the Open button.)
  4. Enter your Google Account username and password in the window that opens. This will be the account associated with Google Drive for your PC.
  5. Complete the installation package instructions.
  6. Launch Google Drive for your PC from the Start menu. Drag files and folders into your Google Drive folder to begin syncing items to My Drive (part of Google Drive on the web).
Mac
 
  1. Go to http://drive.google.com .
  2. Click the Download Google Drive for your Mac button.
  3. Open installgoogledrive.dmg.
  4. Open the installation file and drag the Google Drive icon to your Applications folder.
  5. Open Google Drive from your Applications folder. (You may receive a warning that Google Drive is an application downloaded from the Internet. Click the Open button.)
  6. Enter your Google Account username and password in the window that opens. This will be the account associated with Google Drive for your Mac.
  7. Complete the installation package instructions.
  8. Launch Google Drive for your Mac from the toolbar. Drag files and folders into your Google Drive folder to begin syncing items to My Drive (part of Google Drive on the web).

                                    downloadaddonmacandpc

What is the space limit for Google Drive and Gmail?

Each member of the college is given 30 Gigabytes of storage that is shared between Google Drive and Gmail. The current spaced used can be viewed in the Google Drive web interface. 

                                                                    driveamount

How do I Add a Google App in Google Drive?

  1. Open Google Drive in a web browser
  2. Click the Create button on the top left of the window
    1. A menu will open with your already connected apps.
  3. Click on Connect More Apps
  4. From the pop up window, you will be able to pick and choose apps you want to add to Google Drive.
    1. To search for a specific app, use the search bar on the top of the window. 
  5. When you have found the specific app, click the Connect button. 
  6. The app will now show under the Create button

How do I manage my revisions?

When editing a Google document on the website, you can view and manage revisions by selecting “See revision history” under the “File” menu. You can also access the revision history by clicking on the “Last edit was on [date]” or “All changes saved in Drive” link next to the menu bar.

googledriverevisons

The revision history will display on the right hand of the document. From here you can select a revision to view the changes and/or to revert back to that version.

You can also manage revisions on an uploaded or synced document — such as Word, Excel, or Powerpoint —  by clicking the checkbox next to the document, selecting “More” at the top of the Drive window, and choosing “Manage revisions”. A window will pop up showing the last few revisions of a document. From here you can choose to download an older version of the document or upload a new version.

 

What is a Google Hangout?

Google Hangouts, also called Chat within Gmail, is an instant mesaging and video chat feature that is used through Gmail and Google+. It allows two or more people to chat or video chat with each other using many different devices. 

How do I start a Google Hangout / Chat?

  1. Open Hangouts in Gmail or Google+.
    1. Gmail: Click on the Hangouts icon   in the bottom-left corner of the Gmail window.
    2. Google+: Click on the Hangouts icon  in the top-right corner of the Google+ window.
  2. Select a person from the Hangouts list. The list is ordered with your most recent Hangout at the top. Or click the search button  and type a name or email address. When you find the person you want, click their name 
  • If you want to start a group Hangout, check the boxes in front of multiple people's names and click the chat icon  to start a message or a video icon  to start a video call.
3.  Choose the type of Hangout you want to start.    
  • Text conversation: Type the message you want to send in the text box that says “Send a message” and press the return key on your keyboard to send the message. The  typing indicator will show other people in the Hangout that you’re typing a message.
  • Video call: Click the video icon   to start a video call.

How many people can be in a single Hangout?

You can send chat messages in a group discussion with up to 100 people or have a video call with up to 10 people.

What is a Google Hangout on Air?

With a Hangout On Air, you can broadcast live discussions and performances for others to view through your Google+ Home page and YouTube channel. You can also edit and share a copy of the broadcast.

What are the requirements to use Google Hangouts and Hangouts on Air?

Hangouts / Hangouts on Air support the current version and the 2 previous major releases of the browsers listed below on a rolling basis.

  • Google Chrome
  • Microsoft Internet Explorer (IE)
  • Mozilla Firefox
  • Safari

Hangouts / Hangouts on Air support the current version and the 2 previous major releases of the operating systems listed below on a rolling basis. 

  • Mac OS X
  • Windows
  • Chrome
  • Ubuntu and other Debian based Linux distributions

Starting a Broadcast

To start broadcasting Hangouts On Air, you need the following: 

Restrictions

You won’t be able to broadcast a Hangouts On Air if any of these issues apply to your YouTube channel: 

System requirements

Before you start broadcasting your Hangouts On Air, make sure you have the following equipment and software:  

  • Your browser, operating system, processor and bandwidth must meet the system requirements.
  • Download and install the latest version of the Hangouts plugin.
  • Check that your webcam drivers are up to date and that your webcam is working.
  • Connect your headphones to your device. Headphones with a built-in microphone will dramatically improve your video-call experience.

Edit the broadcast

Once the broadcast is over, it’ll be posted to your YouTube channel as well as your Google+ homepage. From there you can edit it, and the edited version will be available to anyone you share it with.

What are the differences between Hangouts and Hangouts on Air?

A standard Google Hangout is used for people to chat and video chat to each other, while a Hangout on Air is used for one person to broadcast video to anyone who tunes into their Youtube Channel.

What devices can I join or create a Google Hangout on?

Google Hangouts can be used on either Mac or PC, and is also available for iOS devices through the App Store, and Android Devices through the Google Play Store. 



Information Technology Services

Phone: (920) 403-4040
Fax: (920) 403-4084
E-mail: it@snc.edu


St. Norbert College • 100 Grant Street • De Pere, WI 54115-2099 • 920-337-3181