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Google Conversion, Frequently Asked Questions Google Mail
Google Calendar
Google Contacts
Smartphones/Tablets/Mobile Devices General
Will the email messages in my folders be migrated over to Google? Yes. Google has labels, which work much like folders. Emails in folders other than your Inbox will be migrated and will be categorized as labels. Mailbox folders without emails in the folder will not migrate. However, e-mail messages in the following special folders will not be transferred: Chats, Drafts, Junk, Trash. Some people also have an e-mail folder named "Contacts" (not associated with your actual contacts). E-mail in this folder will not be migrated. If you want email messages in these special folders to be migrated, create a new subfolder with a different name (i.e. "mytrash") and manually move the messages into that new folder. You must do this BEFORE your account is migrated. Those messages will then be migrated along with all the rest of your email. If you have messages in subfolders of folders, that folder structure will not transfer. Instead, it will be collapsed into a single top-level folder (label). For example, if you have a folder named "People" in Zimbra, and then you have a subfolder in there named "John Smith", the transfer process will create a new label in Google named "People/John Smith". You will then need to move that label to be under your "People" label, and then you may want to rename it to simply "John Smith". Will my email filters migrate over to Google? No. You'll have to re-create your filters in Google. You may find Google's "Using filters" document helpful. Emails with the same subject are grouped together. How do I change the settings? Conversation view groups emails with the same subject together as one email. To turn off conversation view: mail, settings, general, conversation view. Check the radio "Conversation view off." Then save changes at the bottom of the general tab. When viewing emails, is there a visual indicator if the message has been replied to? No, SNC Email Hosted by Google does not provide a visual indicator that an email has been replied to or forwarded. How do I change the button labels from images to text? How do I get a notification pop-up when I receive a new email? How do I set up a theme on a shared mailbox? Themes are not available for shared mailboxes. Only your personal mailbox has the option to set a theme. Themes are available in mailbox settings. Will my email address change with the conversion? No. Your e-mail address will remain the same. Can I use Thunderbird (or any other email application) with Gmail? Yes. Google supports a number of third party client applications. See their Recommended IMAP client settings page for configuration settings. If you're using Thunderbird, you may also want to install the Google Contacts add-on, as it will sync your contacts between Google and Thunderbird's address book. Here are the server settings:
When I send a message to an email list, why don't I receive a copy of that email? Gmail handles messages to lists differently than Zimbra. When you send a message to an email list (i.e. class lists), if you're also on that list, you will not receive a copy of the incoming message. You will only see it in your "Sent Mail" folder. For future reference regarding class lists, we'll be looking at having professors send messages to students via Snoodle, instead of the current email lists. But for now, the class email lists are still there. I've created additional calendars in Zimbra. How can I import those into Google Calendar?
Will my contact groups migrate over to Google? No. You'll have to re-create your groups in Google. You will notice, however, that your groups migrate over as a single contact with many email addresses. For example, if you have a group in Zimbra named "Volunteers", you'll end up with a single contact entry in Google Contacts named "Volunteers", and that single entry will have many email addresses. You should delete this entry from Google Contacts so that there is no confusion. You may find Google's "Creating contact groups" document helpful. How do I migrate Contact Groups from Zimbra to SNC Email Hosted by Google? Groups that were in Zimbra import into Google contacts as a single entry with multiple email address listed as other. To recreate the group in Google contacts complete the following steps:
Can I sync my Google Contacts with my Thunderbird address book? Yes. The Google Contacts add-on for Thunderbird will sync your contacts between Google and Thunderbird's address book. How do I setup my iPhone, iPad, Android phone, Blackberry, or other portable device to work with Google? Google answers many of these questions on their Google Apps on your mobile device web page. Will my briefcase documents migrate from Zimbra over to Google? No. You'll have to download all such files to your computer, and then upload them into Google Drive. Note that the storage capacity is much larger (25 GB) with Google. You may find Google's "Learn Google Drive" document helpful. Can I still use Zimbra after the conversion? Zimbra will still be available in a frozen state for another 30 days, until April 8. Until that date, you will still be able to view your old email, calendar, and contacts for reference purposes only. To access Zimbra as a reference tool, go to mySNC and click on Zimbra in the left column. Zimbra will not accessible from mobile devices. What should I do if not all of my events imported into the calendar? During the import process a window will pop-up stating the total number of events and the number of events that imported. Many times a few calendar events do not import and/or are not repeating as expected. Please reference your Zimbra calendar to compare and add missing events as needed. |
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Information Technology Services Phone: (920) 403-4040 |
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