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Our Services

Our ITS web site contains information about all of the services we offer. This web page provides a summary of our services focused on assisting new and incoming students.

Technology will play a significant role in your 4 years of college. Our services are structured to help you along that journey. When you have any technical questions or needs, we hope you'll make the ITS Service Desk your first stop. We provide support for software, malware and virus removal, network and wifi access, printing, and even the strange or unexplained things that you experience with your laptop. We do not charge for our services, so please let us help you solve your technology challenges.

Accounts

Your six-letter account ID and password gives you access to a number of resources including the web site, email, etc. Note that you should first activate your account from our Computer Account Management page (you can use that same page to change your password at any time). That password will work for most resources as shown below. You'll need a separate password for access to Knightline.

Resource Login Password
SNC web site six letters snc.edu/pw
MySNC
public computers
(i.e. library)
Email email address
Moodle
Office 365
Knightline 9 digit ID number Knightline

G Suite

SNC email, calendar, and data storage are hosted by Google. All students have access to unlimited space to store emails, attachments, files, photos, projects, etc. Email is our official method of communication on campus. Be sure to setup your account on your smartphone and any other devices you own.

≫ www.snc.edu/email

Microsoft Office 365

Our Microsoft Office 365 license allows students to install Office 2016 on up to 5 devices at no charge. This includes Word, Excel, Powerpoint, Access, and Publisher. New students are able to do this once your email account is active; we recommend installing it on your laptop before you arrive on campus (one less thing to worry about in the fall).

≫ www.snc.edu/its/services/microsoftoffice365.html

Knightline

Knightline provides access to your personal and academic information. You can grant proxy access to parents and/or others to certain areas. Functions include making payments, viewing the course timetable, updating emergency contact information, financial aid, parking, campus jobs, time entry, etc.

≫ www.snc.edu/knightline

Moodle

Moodle is our learning management system. Faculty use Moodle to distribute course materials, facilitate class discussions, submit homework, administer quizzes and track grades throughout the semester.

≫ www.snc.edu/its/moodle

Laptops

All students are required to bring a laptop and all modern laptops will work well on our campus. We're very proud of our wifi network and access speeds; wifi is available inside all campus buildings, including residence halls. When purchasing a laptop, please consider the fact that it should last all 4 years of college. We recommend that you consider purchasing a business class computer rather than a home use computer. Business class computers are typically built with better parts and can withstand the bumps and bruises that are common to 4 years of college use.

≫ www.snc.edu/its/services/computerrequirements.html
≫ www.snc.edu/its/services/technologyrecommendations.html

Printing

Printers are located in many buildings around campus. The cost for printing is as follows:

$0.04 per black & white print
$0.12 per color print

Each student receives a $14.00 print allowance per semester. Be sure to check out our Follow Me print service, which makes it very easy to send a print job into the queue, then walk up to any printer on campus within 24 hours and release it. The Digital Print Center, located in Michels Commons, offers specialized printing services. They also have a map of campus printers.

≫ www.snc.edu/its/services/printing.html

Software

Some specialized course software is available at no cost through vLab; be sure to check with us before purchasing.

Equipment checkout

We offer a variety of equipment for students to checkout for projects or events. We have digital video cameras, projectors, screens, etc, all at no charge.

Sandbox

The Sandbox is a makerspace that gives students the ability to grow and learn by creating. Tools available range from a sewing machine to a 3D printer.

≫ www.snc.edu/sandbox

Mobile apps

We recommend students install these mobile apps on their smartphones and/or tablets in order to take advantage of convenient access to information and services.

≫ www.snc.edu/its/services/mobileapps.html

What to bring

System restore CDs are no longer common, but if you have them with your laptop, please bring them. Also feel free to bring a tablet (or any other portable device), gaming system, cables (Ethernet, coax for cable TV, HDMI), power strip, and chocolate for the ITS Staff. It is not necessary to bring a printer.