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Cable TV

Digital high-definition cable TV is available for use on campus. This service is provided through agreements with Time Warner Cable.

Note for Spring 2017: ITS is working with Time Warner Cable on two issues:

  • getting Big Ten Network back into our channel line-up
  • getting a more accurate channel listing

As we find resolutions to these issues, we'll make the new information available.

Students

We have two types of cable TV service for students depending on where you live. Both services are provided by Time Warner Cable (TWC), and both are provided at no cost.

If you live in a college house or in Prémontré or Xanten Halls

Service in college houses and Prémontré & Xanten Halls is a standard home-type service. Each unit is equipped with a digital adapter, which allows most any modern digital TV to receive channels using the provided box. For the best picture quality, we recommend a TV with an HDMI port.

Support for any issues with channels or reception in a college house or in the Prémontré or Xanten Halls is provided by TWC. Working directly with TWC allows you to make an appointment should they need to send a technician out for troubleshooting. You can reach TWC Bulk Account Support at 844-725-4323. The representative may ask for your address (Prémontré is 420 College Ave, Xanten is 436 College Ave). If you've worked with TWC and still need assistance, please contact the ITS Service Desk.

If you live in any other residence hall on campus

Service in residence halls is provided by a business cable TV account through TWC. A modern TV with a QAM tuner is required in order to receive the digital signal from TWC. The QAM tuner allows for direct reception of digital cable channels without the use of a set-top box. Some older TVs without the QAM tuner may be able to receive the signal with an appropriate digital adapter (not provided). We recommend you research the make/model of your TV or of any TV you'll be purchasing to be sure that it has a QAM tuner.

Support for any issues with channels or reception is provided by the ITS Service Desk.

TWC does not provide a list of specific TVs or technical specifications that will work with their service. But our experience, based on service calls and feedback from students, has shown that the following brands work well:

  • LG
  • Samsung
  • Sanyo
  • Sharp
  • Sony
  • Vizio

There may be additional brands that also work well. It is important to be cautious of televisions that are priced very low, as some manufacturers may assume the consumer will have a converter box and save production expense by not equipping the television with the appropriate tuner. Generally speaking, we recommend sticking with a known name brand.

We have seen trouble with TVs of these brands:

  • Element
  • HiSense
  • Proscan
  • RCA
  • Sceptre
  • Seiki

The limitations of these TVs may be due to the lack of the QAM tuner or other technical specifications.

After connecting your TV, use the TV's setup menu to scan for new channels. You should receive at least 70 channels.

 

Faculty/Staff

Digital high-definition cable TV is available for use in offices, conference rooms, or other areas of campus. Departments are responsible for purchasing a TV as well as paying a monthly fee (charged to an org by ITS). ITS staff can assist in determining and purchasing an appropriate TV.

Students

We have two types of cable TV service for students depending on where you live. Both services are provided by Time Warner Cable (TWC), and both are provided at no cost.

If you live in a college house or in Prémontré or Xanten Halls

Service in college houses and Prémontré & Xanten Halls is a standard home-type service. Each unit is equipped with a digital adapter, which allows most any modern digital TV to receive channels using the provided box. For the best picture quality, we recommend a TV with an HDMI port.

Support for any issues with channels or reception in a college house or in the Prémontré or Xanten Halls is provided by TWC. Working directly with TWC allows you to make an appointment should they need to send a technician out for troubleshooting. You can reach TWC Bulk Account Support at 844-725-4323. The representative may ask for your address (Prémontré is 420 College Ave, Xanten is 436 College Ave). If you've worked with TWC and still need assistance, please contact the ITS Service Desk.

If you live in any other residence hall on campus

Service in residence halls is provided by a business cable TV account through TWC. A modern TV with a QAM tuner is required in order to receive the digital signal from TWC. The QAM tuner allows for direct reception of digital cable channels without the use of a set-top box. Some older TVs without the QAM tuner may be able to receive the signal with an appropriate digital adapter (not provided). We recommend you research the make/model of your TV or of any TV you'll be purchasing to be sure that it has a QAM tuner.

Support for any issues with channels or reception is provided by the ITS Service Desk.

TWC does not provide a list of specific TVs or technical specifications that will work with their service. But our experience, based on service calls and feedback from students, has shown that the following brands work well:

  • LG
  • Samsung
  • Sanyo
  • Sharp
  • Sony
  • Vizio

There may be additional brands that also work well. It is important to be cautious of televisions that are priced very low, as some manufacturers may assume the consumer will have a converter box and save production expense by not equipping the television with the appropriate tuner. Generally speaking, we recommend sticking with a known name brand.

We have seen trouble with TVs of these brands:

  • Element
  • HiSense
  • Proscan
  • RCA
  • Sceptre
  • Seiki

The limitations of these TVs may be due to the lack of the QAM tuner or other technical specifications.

After connecting your TV, use the TV's setup menu to scan for new channels. You should receive at least 70 channels.

 

Faculty/Staff

Digital high-definition cable TV is available for use in offices, conference rooms, or other areas of campus. Departments are responsible for purchasing a TV as well as paying a monthly fee (charged to an org by ITS). ITS staff can assist in determining and purchasing an appropriate TV.

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