Caption Arrow

Telephones

Telephone service is provided to campus offices, conference rooms, and certain public spaces. We have several types of telephones on campus, each selected based on the location and expected use. We are also in the middle of a multi-year project to upgrade our telephone system from Nortel to ShoreTel. The information provided here shows how to use the phones as well as the voice mail system.

ShoreTel

For help performing basic tasks on your ShoreTel phone, please use these short videos provided by ShoreTel:

ShoreTel University Training Videos

The descriptions below also contain links to documentation for each device.

ShoreTel 420The ShoreTel 420 is a basic telephone used mostly in public spaces and hallways on campus. It features an easy-to-read, high-contrast display and 6 feature keys including transfer, conference, hold, redial/history, and voicemail.

ShoreTel 420 Quick Reference

ShoreTel 420The ShoreTel 480 is the most commonly used telephone in campus offices. It has a back-lit display and features call history, directory, and visual voicemail. An integrated Ethernet switch allows a network drop to be shared with a desktop PC (so your telephone plugs into the network jack on the wall, and your computer plugs into the phone). A full duplex speakerphone and integrated headset jack are also included.

ShoreTel 480 Quick Reference
≫ ShoreTel 480 User Guide

ShoreTel 420The ShoreTel 655 is a higher end telephone with advanced microphone technology delivering superb speakerphone capability for small and midsize conference rooms.

ShoreTel 655 Quick Reference

Nortel

Nortel phoneThe Nortel Meridian M2008 is an analog phone used in all offices that haven't yet been upgraded to the ShoreTel phones. Some locations have similar models without the display, while some have an enhanced model with an extra row of buttons along the right side.

Voice Mail

Voice mail may be accessed directly from your office phone or from any phone in the world.

ShoreTel Voice Mail Quick Reference

ShoreTel Voice Mail Frequently Asked Questions

Nortel Voice Mail Quick Reference

Nortel Voice Mail Reference Guide

Headset

Plantronics CS540 headsetWhile ITS does not provide headsets, a department may want to purchase one for use with the ShoreTel phone in your office. We recommend the Plantronics CS540. This headset allows you to clearly communicate up to 350 feet away from your desk. It includes one touch controls to answer or end calls. The long lasting battery offers 6 hours of talk time. This headset also includes an extended boom to improve microphone quality. (This is not bluetooth compatible.)

You can purchase the Plantronics CS540 from Amazon or many other office supply or electronics vendors.

ShoreTel

For help performing basic tasks on your ShoreTel phone, please use these short videos provided by ShoreTel:

ShoreTel University Training Videos

The descriptions below also contain links to documentation for each device.

ShoreTel 420The ShoreTel 420 is a basic telephone used mostly in public spaces and hallways on campus. It features an easy-to-read, high-contrast display and 6 feature keys including transfer, conference, hold, redial/history, and voicemail.

ShoreTel 420 Quick Reference

ShoreTel 420The ShoreTel 480 is the most commonly used telephone in campus offices. It has a back-lit display and features call history, directory, and visual voicemail. An integrated Ethernet switch allows a network drop to be shared with a desktop PC (so your telephone plugs into the network jack on the wall, and your computer plugs into the phone). A full duplex speakerphone and integrated headset jack are also included.

ShoreTel 480 Quick Reference
≫ ShoreTel 480 User Guide

ShoreTel 420The ShoreTel 655 is a higher end telephone with advanced microphone technology delivering superb speakerphone capability for small and midsize conference rooms.

ShoreTel 655 Quick Reference

Nortel

Nortel phoneThe Nortel Meridian M2008 is an analog phone used in all offices that haven't yet been upgraded to the ShoreTel phones. Some locations have similar models without the display, while some have an enhanced model with an extra row of buttons along the right side.

Voice Mail

Voice mail may be accessed directly from your office phone or from any phone in the world.

ShoreTel Voice Mail Quick Reference

ShoreTel Voice Mail Frequently Asked Questions

Nortel Voice Mail Quick Reference

Nortel Voice Mail Reference Guide

Headset

Plantronics CS540 headsetWhile ITS does not provide headsets, a department may want to purchase one for use with the ShoreTel phone in your office. We recommend the Plantronics CS540. This headset allows you to clearly communicate up to 350 feet away from your desk. It includes one touch controls to answer or end calls. The long lasting battery offers 6 hours of talk time. This headset also includes an extended boom to improve microphone quality. (This is not bluetooth compatible.)

You can purchase the Plantronics CS540 from Amazon or many other office supply or electronics vendors.

Back To Top Arrow