Kress Inn wins Platinum Hospitality and Best of the Brand Awards

From St. Norbert College, October 31, 2006
by Meredith Meier, meredith.meier@snc.edu, (920) 403-3089

The Clarion Collection - Kress Inn has received a 2006 Platinum Hospitality Award from Choice Hotels International, Inc., one of the world's largest lodging franchisers. Additionally, the Kress Inn is among a select group of Platinum winners within each Choice brand being recognized as "Best of the Brand" because of its high scores for guest satisfaction. The Clarion Collection-Kress Inn is owned and operated by St. Norbert College.

This year, all Choice Hotels properties were judged based on a customer focused awards process that measured the hotel's ability to meet guest needs. The De Pere Clarion Collection - Kress Inn earned this prestigious award because it was among the top hotels in the Choice family of brands, meeting several key thresholds important to achieving guest satisfaction.

First, the hotel scored high marks for cleanliness and property maintenance. Second, they maintained a low ratio of guest complaints. Third, they had no more than one "unresponsive" guest complaint on record over the last year. Fourth, the hotel met or exceeded Clarion Collection's standards and fulfilled all promises of the Clarion Collection to consumers. Finally, guest surveys revealed that they were much more likely to recommend this hotel to friends and family following their stay because of the great experience they had.

"The De Pere Clarion Collection - Kress Inn should be very proud to have reached this distinguished milestone," said Chuck Ledsinger, Choice president and chief executive officer. "Their attention and dedication to providing the highest level of guest service is the very reason they are now being recognized as a distinguished and very special member of the Choice Hotels family."

For more information, contact Patrick Olejniczak at (920) 403-5100 or pat.olejniczak@snc.edu.