Required Texts:

Costin, Harry, Readings in Total Quality Management, (Fort Worth: The Dryden Press, Harcourt Brace College Publishers) 1994 (COSTIN)

Render, Barry, and Jay Heizer, Principles of Production and Operations Management, 2nd Edition, (Upper Saddle River, NJ: Prentice Hall) 1997 (R&H) wrapped with Weiss, Howard, POM for Windows, (Upper Saddle River, NJ: Prentice Hall) 1997 ISBN 0-13-616764-0

SPC EXpert Software User's Manual: Quality Assurance and Quality Control Software, (Kettering, OH: Quality Software Designs, Inc.) March, 1993 (SPCEX) (availability TBA)

New York Times semester subscription - available through SNC the Book Shoppe: OR The Wall Street Journal Semester Subscription - available through a class sign-up sheet

Recommended Texts:

Brocka, Bruce and M. Suzanne Brocka, Essentials of Quality Management, (Boston, MA: Richard D. Irwin, Inc.) 1993 (B&B)

Dobyns, Lloyd, and Clare Crawford-Mason, Quality or Else: The Revolution in World Business, (Boston, MA: Houghton Mifflin Company) 1991 (D&C)

Kirszner, Laurie G., and Stephen R. Mandell, The Holt Handbook, 4th Ed., (Fort Worth, TX: Harcourt Brace Jovanovich, Publishers) 1995 (HOLT)

Any spreadsheet tutorial - preferably for Microsoft Excell
 

The topics presented in this course include the traditional Operations Management type of activities such as inventory control, scheduling, project management, forecasting, etc. But they will be taught within the context of, and organized around several general approaches to operations management. First, all of the topics addressed during the semester will be studied within the context of the overall quality improvement approach to management. Each of the topics will be related to ongoing process improvement concepts. Next, the philosophy of Decision Support Systems will be introduced and the models available to assist in operations management discussed with each topic. Another organizing concept used will be the topic of materials management and logistics. Many of the operations management topics fall within the domain of materials management and logistics. Finally, the use of simulation processes to study various operations management topics will be integrated into their discussion. It is within this context that the following course objectives are listed:

2. To understand the Total Quality and Excellence philosophy as it applies to the Operations Management environment.

3. To become aware of some of the various managerial situations in which the application of quantitative techniques and models will provide useful tools with which to gather information and evaluations of relevant decision-making alternatives.

4. To apply the mathematical analyses required to quantitatively approach and analyze operations problems.

5. To be familiar with the use of computers and the internet in preparation, analysis, and presentation of complex DSS applications in the operations environment.

6. To gain confidence in the uses and application of quantitative analysis techniques by knowing the advantages, shortcomings, and assumptions of such approaches, and by applying some of these techniques to the actual work place.

7. To prepare and report the use of DSS and Simulation to analyze and recommend possible courses of action to be taken for various POM situations.
 

This course will be held during the afternoon floater time slot, 12-2 Tuesday, and 2-4 Thursday. The initial focus of the class will be the presentation and class discussion of an operations management context within which this class will be offered. Guest speakers will be scheduled early in the semester. I will assign a considerable load of early reading to help set the context and environment of Operations Management and to prepare for the guest speakers. The specific topics of study will be developed with the class participants through discussion and research. After the topics are chosen, we will prepare and present the topics by teams. Rather than simply prepare a class presentation on a topic, we will use the WWW to make available on a widely accessible basis the material each team presents in the class. Assigned homework will be turned in to assure that students are keeping up.

We also have available to us an E-mail Listserve which we will use to enhance our discussions. I plan to include several actual operations managers from the area who will also contribute to the listserve discussion. You must first subscribe to the listserve called "BA333S98" to become a member. This is accomplished by sending a message to <listproc@sncnet.snc.edu> (eliminate the brackets) with no subject, and containing only the following text in small case: subscribe BA333S98 fname lname. Include no other text in the message. Once subscribed, you may send a message to the entire set of subscribers by addressing your e-mail to <ba333s98@sncnet.snc.edu> (eliminate the brackets). This is an open, unmoderated listserve, so anything you send it will be distributed to the entire list. It is meant to foster discussion, answer questions, provide assignments and clarifications, and generally stimulate the discussion of operations management issues among the class participants. Please be sure to access your e-mail regularly, perhaps as often as one or more times a day depending on the volume of messages the list experiences. I will illustrate the use of the mail list early in the semester.

One use of e-mail that we will institute this semester is to submit a journal discussion each Monday morning to me (elfnes@snc.edu - just addressing your e-mail to "elfnes" within SNC is sufficient. You need not address this journal assignment to the listserve BA333S98 unless you want to share your journal entries with everyone on the list). This journal discussion should focus on the previous week's material. For your entries in this journal, I will often pose questions or ask for your perceptions and opinions about the material covered during the previous week's activities through the listserve. Each journal entry should include first a brief (perhaps one paragraph) description of the issue(s) assigned, a brief reaction to the issue, a paragraph describing the most interesting information about the issue and why, another paragraph describing the most confusing points about the issue, and finally any questions of clarification about the issue, or about any  class resources available, particular assignments, or other issues of concern to the students.

The class will be organized into teams for the purpose of preparing and presenting topics as assigned. After several weeks of context setting and topic definition, each team will select a specific topic and prepare a learning unit for the class. This unit will include a comprehensive WWW page of references, explanations, and links to relevant sites which further explain the topic. The objective of this presentation is to share with the entire class the information about a topic which will enable them to be able to conduct a proper analysis themselves of an issue using the tools and techniques of that topic. The associated web pages should be thorough enough to guide the knowledgeable student through the topic so that one is able to apply the topic tools and techniques to a given situation. The topic web pages will be posted on the SNC World Wide Web pages under the URL at http://www.snc.edu/socsci/chair/333/333_hmpg.htm. You are welcome to include personal and group pictures, and to reference your web pages to prospective employers or grad school admissions personnel, or any others you feel might benefit from your topic presentation.
 

The grade in this course will be determined by both individual and group activities. Likewise, both your peers, yourselves, and your instructor will have an opportunity to provide input to the grading activities for the course. Each class member will earn individual grades for their journal submissions, for their class participation and attendance, and by the inputs from other members of the class and their team. They will also share the team grade for the presentation of their topic and the web page they publish, as judged by both the other class members and by the instructor. We will have one midterm exam which presents the opportunities above, and a final exam on Wednesday, May 13, 1998 at 2:15 PM.  The Grades will be weighted as follows and awarded according to the subsequent table:
 

It may be instructive to review my perceptions of the performance levels necessary for you to earn each of the whole grades. A grade of "A" is due the student who consistently accomplishes superior work in all aspects of graded assignments. Only a small number of students typically perform at this level on a constant basis. "B" students consistently provide quality work for their assignments, are nearly always correct in their responses, but usually could be more elegant and precise in their work. Those worthy of the "C" grade are occasionally incorrect in their responses and often overlook important aspects of the assignment or are unable to elaborate well on a topic. "D" students often provide inaccurate or incomplete work, usually overlook important aspects of the assignment, and generally manifest a sloppy demeanor toward their work. Students who are incorrect or haphazard about their work, and make no attempt to demonstrate an understanding of the course material will earn an "F" for their efforts. When the separate grades for all the course assignments are aggregated into a course grade, each will be weighted as listed above, and the overall average will be awarded to the student.
 

At the American Association for Higher Education (AAHE) Forum during the summer of 1993, Ted Marchese, the AAHE Vice President, presented a model of the traditional bargain between students and teachers in the classroom. It was described as one in which students agree to behave reasonably well in the classroom, to give reasonable teacher evaluations, and to comply with reasonable course assignments by the teacher if the teacher sticks to the text in lectures, keeps the homework simple and straightforward, and writes tests that stick to the material covered in class. This is the model that students have experienced from kindergarten on. He commented that it works adequately in those situations where the primary purpose of the teaching effort is to transfer knowledge and facts between teacher and students. It is successful for transmitting information bits.

Marchese judged it to be a poor model for learning in depth or for learning higher order skills, such as application, synthesis, and integration. Nor does it effectively provide for personal growth of students. Other, more participative learning strategies, which actively involve students, are necessary to address such goals. If you refer to the objectives presented for this course at the beginning of this syllabus, you will note that I am interested in much more than just providing information bits for you. That being the case, I am reluctant to implement the traditional model presented above. Rather, I am interested in actively involving students in class learning opportunities. This requires initiative, creativity, independence and participation by students in my classes. The various activities I assign are designed to provide for the students an opportunity to become more actively involved in the learning process. Please reflect on this approach and its implications for you regarding your performance in this class. For you to benefit as much as possible, you will have to modify your traditional classroom behavior. Plan to actively participate in the learning activities I assign. Feel free to explore unassigned resources, those in the library and others which are available elsewhere. Spend time interacting with your classmates outside of class. Visit with me in my office or anywhere else we might meet on campus. Seek out your peers and me to discuss the issues of management as they apply to assignments, and as they apply to your personal life. Those who actively give of themselves in the pursuit of the goals in this course will be far more successful attaining them than those who embrace the traditional model designed only to trade information bits. Good luck, and I look forward to your active participation in this class.
 

This syllabus will be placed on the Class Web Page as

This page approved by St. Norbert College.  URL of this page: http://www.snc.edu/socsci/chair/333/333syl98.htm  Last modified: March 24, 1998