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October 26, 2011 Citrix update As we told you last week, the Citrix vendor was on campus to help us resolve the problems affecting the lab and classroom computers. After making some changes to the servers, we believe that most of the problems have been resolved. However, we need your help in determining if the servers are indeed functioning properly. There may still be other smaller issues that we haven't yet identified. We are asking that everyone please report problems that have occurred this week only, since Monday morning. Please do not mention problems that you experienced prior to this week. We want to know about any and all problems you experience with Windows-based computers in the classrooms, Cofrin computer labs, or Library. When reporting problems, please include as much detail as possible, such as when & where the problem occurred, what program you were trying to open, what you tried to fix it (e.g., restarting the computer) and if that worked, etc. This will assist us in identifying any remaining issues that need to be addressed. You can report these problems by e-mailing helpdesk@snc.edu or submitting the Service Request Form at http://www.snc.edu/service. Thank you in advance for your assistance! -- Technology Support Services -- helpdesk@snc.edu http://www.snc.edu/techsupport/ 920-403-HELP (4357) Security Tip: Never share your password or login information with anyone, ever. St. Norbert College will NEVER ask for it via e-mail. If you have any questions, please call the Tech. Support Help Desk at xHELP (4357). |
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Technology Support Services Phone: (920) 403-4040 |
