New Employee Computer Information

This handout answers many common new employee questions. We have provided this information in order to help make the transition to your new job here as smooth as possible. Included are references to some of our other handouts that you may find useful as you begin using our computer systems. Many more handouts on various computing topics are available in our handouts area. Feel free to contact us if you have any questions or need more information.

Computer Accounts

Your campus network/e-mail account will be created after the HR department puts your information into the College administrative system, which is usually after you meet with them on your first day. Before using your account for the first time, you will need to activate it by going to the Computer Account Management page (http://www.snc.edu/pw) and clicking on “Activate your account.” There you will receive your login ID and e-mail address, and will choose a password. If you would like assistance setting up your account, contact the Technology Support Help Desk at (920) 403-4357. For more information about computer accounts and passwords, see the handout Computer Accounts & Passwords.

E-mail

College e-mail addresses are in the format firstname.lastname@snc.edu or nickname.lastname@snc.edu (if you have a nickname in your College records, it will be used). For example, Donald Duck’s e-mail address at SNC would be donald.duck@snc.edu or, if he used Don as his nickname, don.duck@snc.edu. Again, you will receive your e-mail address when you activate your account through the Computer Account Management page.

The College uses the Zimbra Collaboration Suite, http://www.snc.edu/zimbra, a system that combines e-mail, calendars, address books, and other tools into an integrated system. Your log in/username for this system is your firstname.lastname from your e-mail address. For more information on this system, see the Zimbra page.

For more information about e-mail programs and policies, see our E-mail page.

Discussion Lists

St. Norbert College also operates a number of e-mail discussion lists on various topics related to the campus community. We use a discussion list system called Mailman. Your colleagues will most likely let you know if you should be a member of any of these lists. Instructions for using discussion lists are found in the handout Discussion List Guide for List Members. If you are a list administrator, see the Discussion List Guide for List Administrators. If you need to start a new list, complete a Discussion List Application Form.

For instructors, the College maintains an automated e-mail list for each SNC course. These lists are a convenient way to communicate with your classes via e-mail. For more information, see the handout Automated Course Lists.

Policies

All users are responsible for using the College’s computing and network resources in an appropriate manner. For details, see the Computing & Networking Appropriate Use Policy.

Software

Technology Support Services provides a standard set of supported software programs on your office computer, including the Microsoft Office suite (Word, Excel, PowerPoint, Access) and the Firefox web browser. Additional Windows software can be installed from the Network Software folder (Start - Network Software). Campus computer labs have some additional software packages available only in the labs. For details, see our Computer Labs page. Any additional software installed on College-owned computers must be properly licensed and purchased through the Technology Support Services department.

Network File Storage

Your personal storage space on the College network is called your M: drive (“Users” on the Macintosh). This drive provides secure storage accessible only to you, and is backed up nightly. We strongly recommend storing your important personal files on your M: drive. You may also store files on your computer's hard drive, but be aware that they are not backed up unless you do so yourself. For more information about this and other network drives, see the handout Network Drives.

Instructors can place course handouts on the network for students to retrieve and collect assignments from students electronically through the network using a drive called the G: drive (“Classes” on the Macintosh). For more information, see the handout G: Drive: Instructors.

Most departments have a folder on the J: drive (called "Departments" on the Macintosh) for storing departmental files. If you require access to one of these folders, your supervisor will need to request it from the Help Desk.

Network storage drives are accessible when you are logged in to any computer connected to the campus network, as well as remotely through the Internet. For details on remote (off-campus) access to network drives, see the handouts Accessing Network Files Using NetDrive (Windows XP only) and Accessing Network Files Using NetStorage (Windows and Macintosh).

Computer Labs

Technology Support Services operates 8 computer labs in Cofrin Hall, the Bemis International Center, and the Bush Art Center. These labs house 135 Windows computers and 67 Macintosh computers, and are open seven days a week, totaling approximately 100 hours each week. Consultants are on duty in each building to help users. All labs include high quality laser printers, and some labs also house special-purpose equipment. Some labs are used as classrooms. If you need to hold a class in a computer lab on a permanent basis, contact the Registrar. To reserve a lab for one-time or occasional use, call the IT office at x3873. For a list of labs and other technology-enhanced rooms, see our Computer Labs page.

Scantron tests

Multiple-choice tests are scanned by the Survey Center.

Laptop & Projector Loans

Laptop computers and portable projectors are available for short-term loan by faculty and staff for conferences and other presentations. Reservations are made on a first-come, first-served basis. For reservations, call Technology Support Services at x3245.

Tech Support Help Desk

The Technology Support Help Desk is a central point of contact for computing help on campus. Please direct all computing questions to the Help Desk. Calling the Help Desk is the quickest way to get a response, and you only have to remember one number - just dial HELP!

Assistance and questions

If you have any questions or need more information, contact the Help Desk at (920) 403-HELP (4357) or helpdesk@snc.edu. The Help Desk is for St. Norbert College students and employees only.