New Employee Computer Information

This handout answers many common new employee questions. We have provided this information in order to help make the transition to your new job here as smooth as possible. Included are references to some of our other handouts that you may find useful as you begin using our computer systems. Many more handouts on various computing topics are available in our handouts area. Feel free to contact us if you have any questions or need more information.

Computer accounts

Your campus network/e-mail account will be created after the HR department puts your information into the College administrative system, which will happen after HR receives your new hire paperwork sent to you in your welcome packet. Before using your account for the first time, you will need to activate it by going to the Computer Account Management page (http://www.snc.edu/pw) and clicking on “Activate your account.” There you will receive your login ID and e-mail address, and will choose an initial password (passwords expire every 6 months). If you would like assistance setting up your account, contact the Technology Support Help Desk at 920-403-HELP (4357). For more information about computer accounts and passwords, see the handout Computer Accounts & Passwords.

E-mail

College e-mail addresses are in the format firstname.lastname@snc.edu or nickname.lastname@snc.edu (if you have a nickname in your College records, it will be used). For example, Donald Duck’s e-mail address at SNC would be donald.duck@snc.edu or, if he used Don as his nickname, don.duck@snc.edu. Again, you will receive your e-mail address when you activate your account through the Computer Account Management page.

The College uses the Zimbra Collaboration Suite, http://www.snc.edu/zimbra, a system that combines e-mail, calendars, address books, and other tools into an integrated system. Your log in/username for this system is your firstname.lastname from your e-mail address. For more information on this system, see the Zimbra page.

For more information about e-mail programs and policies, see our E-mail page.

E-mail lists

St. Norbert College operates many e-mail lists. Some of these lists are automated, that is, created on the basis of a defined group, such as those with a particular employment status, those with access to a campus system, etc., while others are voluntary discussion lists on various topics related to the campus community. Your colleagues will most likely let you know if you should be a member of any of these voluntary lists. More information and links to detailed instructions can be found on the Mailing LIsts page.

For instructors, the College maintains an automated e-mail list for each SNC course. These lists are a convenient way to communicate with your classes via e-mail. For more information, see the handout Automated Course Lists.

KnightLine

KnightLine is used for viewing your payroll records, submitting hours, viewing personal information, and more. You log in to KnightLine with your 9-digit SNC ID number. To log in to KnightLine, go to http://www.snc.edu/knightline.

Your initial KnightLine password should be sent to your SNC e-mail account. If you do not receive it, contact the Help Desk. The initial password will expire immediately upon entry and then you will need to create a new personal password. Note that your KnightLine password is independent of all other systems.

Trouble logging in to KnightLine? If KnightLine says that your account is disabled, it will automatically reset your password and e-mail you a new temporary password. If your password has not yet been reset and you would like it to be, contact the Help Desk.

Policies

All users are responsible for using the College’s computing and network resources in an appropriate manner. For details, see the Computing & Networking Appropriate Use Policy. Other computer and networking-related policies are located in the Policies area of our handouts collection.

Software

Technology Support Services provides a standard set of supported software programs on your office computer, including the Microsoft Office suite (Word, Excel, PowerPoint, Access) and the Firefox web browser. Additional Windows software can be installed from the Network Software folder under Start - (All) Programs - Network Software. Campus computer labs have some additional software packages available only in the labs. For details, see our Computer Labs page. Any additional software installed on College-owned computers must be properly licensed and purchased through the Technology Support Services department.

Network file storage

Your personal storage space on the College network is called your M: drive (“Users” on the Macintosh). This drive provides secure storage accessible only to you, and is backed up nightly. We strongly recommend storing your important personal files on your M: drive. You may also store files on your computer's hard drive, but be aware that they are not backed up unless you do so yourself. For more information about this and other network drives, see the handout Network Drives.

Instructors can place course handouts on the network for students to retrieve and collect assignments from students electronically through the network using a drive called the G: drive (“Classes” on the Macintosh). For more information, see the handout G: Drive: Instructors.

Most departments have a folder on the J: drive (called "Departments" on the Macintosh) for storing departmental files. If you require access to one of these folders, your supervisor will need to request it from the Help Desk.

Computer labs

Technology Support Services operates computer labs in Cofrin Hall, the Bemis International Center, JMS, the Bush Art Center, and the Mulva Library. Some of these labs can be rented for a fee; see Computer Lab Rental below. These labs have approximately 200 computers, both Windows and Macintosh, resulting in approximately a 10 to 1 student to computer ratio. All computers are connected to the campus network, which provides access to the Internet, campus servers, and network storage. All labs include laser printers, and some also house special-purpose equipment and software for various courses. Some labs are used as classrooms. If you need to hold a class in a computer lab on a permanent basis, contact the Registrar. To reserve a lab for one-time or occasional use, call the IT office at x3873. For a list of computer labs and other technology-enhanced rooms, see our Computer Labs page.

Scantron tests

Multiple-choice tests can be scanned at the Union Information Desk.

Laptop & projector Loans

Laptop computers and portable projectors are available for short-term loan by faculty and staff for conferences and other presentations. Reservations are made on a first-come, first-served basis. For reservations, call Technology Support Services at x3245.

Tech Support Help Desk

The Technology Support Help Desk is a central point of contact for computing help on campus. Please direct all computing questions to the Help Desk. Calling the Help Desk is the quickest way to get a response, and you only have to remember one number - just dial HELP, or e-mail us at helpdesk@snc.edu or complete the Service Request Form, http://www.snc.edu/service.

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Assistance and questions

If you have any questions or need more information, contact the Help Desk at (920) 403-HELP (4357) or helpdesk@snc.edu. The Help Desk is for St. Norbert College students and employees only.