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SNC Box Office Terms and Conditions

Incorporation of Virtual Box Office Terms and Conditions
Virtual Box Office’s Terms and Conditions, and all its future forms, is incorporated with all St. Norbert College Box Office agreements/contracts and all St. Norbert College Event agreements/contracts that contain box office services issued by the Department of Theatre Facilities. LESSEE/CONTRACTEE is bound by Virtual Box Office’s policy just as the St. Norbert College Box Office is bound by Virtual Box Office’s policy. Virtual Box Office’s Terms and Conditions policy, as it was at the time of this document’s creation, has been merged with the St. Norbert College Box Office’s policy to create one unified Terms and Conditions policy and is stated below for reference.

St. Norbert College Box Office & Virtual Box Office Terms and Conditions (as of 3/24/2016)

This Document Governs Your Relationship With Virtual Box Office ("VBO”) and St. Norbert College Box Office (“BOX OFFICE”) 
The following are the contractual provisions which govern your rights and obligations with regard to your purchase and use of event tickets ordered through VBO/BOX OFFICE. By clicking the “I ACCEPT THESE TERMS AND CONDITIONS” button, you signify your agreement to be bound by all of the provisions contained in this document (“User Agreement” or “Agreement”). For the purposes of this Agreement, a ticket can mean a ticket, voucher, coupon, code, discount, seat, spot, registration, donation or any other merchandise item the BOX OFFICE may be contracted to sell.

Agency
VBO acts as an agent for the BOX OFFICE that is serving the event for which you purchase tickets.  BOX OFFICE acts as an agent for off-campus, community presenters ("Event Provider” or “Promoter”) in addition to selling tickets for St. Norbert College (“SNC”) on-campus, internal presenters ("Event Provider” or “Promoter”). When you purchase a ticket for an event, VBO/BOX OFFICE will accept payment from you on behalf of the Event Provider.  Any tickets you purchase will be sent to you from the United States, regardless of where you are when you place your order over the Internet. You agree that all ticket sales will be deemed to take place in the State of Wisconsin regardless of where you may be when you transmit your order through the World Wide Web.

Ticket Prices and Other Charges
Ticket Prices are set by the Promoter, not by VBO/BOX OFFICE. VBO/BOX OFFICE has no control over ticket prices.  SNC controls the number of seats available in any venue owned and operated by SNC based on venue capacity and/or other legal regulations. BOX OFFICE tells VBO what tickets it has available. The Promoter tells BOX OFFICE the price of each ticket. Each time a ticket is ordered through VBO/SNC, the pool of available tickets is immediately reduced by the amount of tickets sold and payment is held for distribution to the Promoter.

Prices of each ticket purchased through VBO/BOX OFFICE may or not include the Promoter’s per ticket charge for using VBO/BOX OFFICE services. You may see any combination of service fees, facility fees, transaction fees, order fees or convenience fees added to your ticket purchase.  Additionally, mailing, courier or other shipping or delivery charges will also be added to the cost of each ticket order mailed or sent by a delivery service. All ticket prices for events that occur in the United States are stated in U.S. Dollars.

Specific ticket prices, convenience charges, order processing fees, and shipping/delivery fees will be as stated on the VBO/SNC web site (the “Site”) and will be as shown in the “check out” screens displayed when you complete your ticket order.

Facility Fee - All tickets for those events held in the Walter Theatre, Webb Theatre or Birder Hall are subject to a $1 per ticket facility fee. The facility fee is used to improve and enhance the continued use of these facilities.

Convenience Fees - Upon request of the following services, all tickets or ticket purchases are subject the following convenience fees:

Standard USPS Mail Delivery = $2.00 per order
Exchange of Tickets = $3.00 per ticket
Reprint of Tickets = $3.00 per ticket

Availability of Tickets
Snc.vbotickets.com sells tickets on behalf of BOX OFFICE, which means snc.vbotickets.com does not set the ticket prices or determine seating locations. SNC generally sells tickets through several distribution points, including online, phone centers, retail locations and box offices. Most distribution points generally access the same ticketing system database and inventory. Tickets for popular events often sell out very quickly. VBO/BOX OFFICE does not control ticket inventory or availability.

Limitation on Number of Tickets
When purchasing tickets through VBO/BOX OFFICE you are limited to no more than a specified maximum number of tickets for each event as shown on the Site. The purpose of this ticket limit is to prevent someone from buying a large number of seats to a popular event and then reselling them to the public at excessive prices or the establishment of other unfair ticket practices.

Payment Methods
VBO/BOX OFFICE accept several credit cards as methods of payment: American Express, Visa, MasterCard, and Discover. BOX OFFICE also accepts cash, check, BOX OFFICE issued gift cards, SNC custom cash, SNC meal dollars and SNC requisitions for walk up purchases.

Order Confirmation
After completing your on-line order, VBO/BOX OFFICE sends you an email with your ticket purchase confirmation number and other information relevant to your purchase and the event. If you do not receive such an email with a confirmation number within one day of placing your order or if you experience an error message or service interruption after submitting payment information that probably means your order was not properly completed. In that case it is your responsibility to confirm with the BOX OFFICE that your order has in fact been properly placed. You are the only one who will know that you did not get a confirmation email so only you will be aware of any problem with your order. VBO/BOX OFFICE will not be responsible for losses (monetary or otherwise) if you assume that an order was placed when it was not or if you assume that an order was not placed when it was. So, if you fail to receive a prompt and accurate confirmation email, you must contact BOX OFFICE immediately to resolve the problem.

Delivery of Tickets
Different combinations of delivery methods may be offered, depending on several factors which include but are not limited to the location of the venue for the event, your location, the amount of time between the date you place your order and the date of the event. Please carefully review the list of delivery methods offered during the purchase process and pick the one which you think will most likely meet your needs. For example, if you choose first class mail delivery during the Christmas season for an event that will occur three days after the date you place your order that may be a poor choice as your tickets may not arrive in time.

There are NO REFUNDS in the event of any late delivery of any tickets. Generally, one or more of the following delivery options, at varying prices, are available:

Standard Mail - When ordering tickets over the phone or online, you may choose to have your tickets mailed via the U.S. Postal Service or held at the Box Office in Will Call. The mailing of tickets is not available one week prior to any event date. For all ticket deliveries, please allow at least 7 business days. Subject to convenience fees.

Print Your Own Ticket – Only available on events when Promoters authorize this service.

Will Call – Tickets left in Will Call can be picked up at any time during BOX OFFICE hours at the BOX OFFICE’s home location in Abbot Pennings Hall of Fine Arts on St. Norbert College campus. Will Call tickets are also made available one hour prior to the event start time at the event location. You may need to present picture identification or the credit card used to make the purchase.

VBO/Box Office Errors in Pricing
If the amount VBO/BOX OFFICE posts on its Site for a ticket is incorrect for any reason, VBO/BOX OFFICE shall have the right to cancel that ticket (or the order for that ticket) and refund to you the full amount that you paid including all fees and charges. This will apply regardless of whether the error resulted from human error or a transactional malfunction on the Site or other VBO operated system.

Ordering Errors
Because VBO’s authority is strictly limited by the operations of the BOX OFFICE, VBO cannot offer refunds for customer ordering errors.  Furthermore, VBO has no ability to audit the causes for customer ordering errors. BOX OFFICE is the customer service agent for sales conducted by BOX OFFICE or the Site provided by VBO.

Once an order is placed those tickets are removed from inventory and are not available for purchase by others. Therefore, if you “meant” to order one (1) ticket but ordered eleven (11) tickets, no refunds will be made. Before an order is complete the number of tickets and charges are shown on your computer screen and you are asked to review the order and accept it.  Most ordering errors should be caught by users during this review and acceptance process. Once you confirm and accept an order, there will be no refunds. ALL SALES ARE FINAL.

Lost or Destroyed Tickets
VBO is only an agent for the BOX OFFICE, and VBO is required to follow the BOX OFFICE’s rules and policies. BOX OFFICE is the customer service agent for sales conducted by BOX OFFICE or the Site provided by VBO. Once a ticket has been deposited in the mail or with a courier service or sent to you electronically, there will be NO REFUNDS even if the ticket is lost in transit, stolen, arrives late, or is destroyed. Tickets can be reprinted or re-issued by BOX OFFICE at the customer’s request. Subject to a convenience fee.

Changes in Event Program
Events often have more than one performer or type of entertainment. Usually in these circumstances there will be a main or headliner performer and others, generally described as “opening acts”. If the headliner’s performance is cancelled, then refunds will be governed by the Promoter’s and BOX OFFICE cancellation policies. Opening acts are subject to change or cancellation at any time without notice. If one or more opening acts change or fail to appear, there will be no exchanges, refunds or discounts. No refund will be owed if an opening act is changed or canceled.

Canceled Events
VBO is only an agent for the BOX OFFICE, and VBO is required to follow the BOX OFFICE’s rules and policies. BOX OFFICE is the customer service agent for sales conducted by BOX OFFICE or the Site provided by VBO.

Occasionally, events are canceled or postponed by the Promoter due to weather conditions or situations affecting the staff or audience. Should this occur, BOX OFFICE will attempt to contact you to inform you of the refund or exchange procedures that may apply to that event. Information may also be posted to the Site or on other various forms of social media.

If an event is cancelled and is not rescheduled, by the laws of the State of Wisconsin, you will received a refund of the final paid ticket price minus convenience charges, service fees, order processing fee, and facility fees. Generally, BOX OFFICE will refund the credit card used to make the purchase. If you used an alternate payment form, the BOX OFFICE will attempt to refund via that alternate form or similar equivalent. If you purchased tickets as guest and didn’t provide adequate contact information, it is your responsibility to contact the BOX OFFICE to work out the details. You may elect to have your ticket purchase converted to a tax deductible donation that goes to the Promoter or to a BOX OFFICE gift certificate that can be used to purchase other events or items from BOX OFFICE.

If an event is cancelled and is rescheduled, the Promoter may set refund limitations. Your existing ticket will be accepted at the new date and time. If you cannot attend the new date and time, please contact the BOX OFFICE.  Generally, you will have the choice of receiving a refund of the final paid ticket price minus convenience charges, service fees, order processing fee, and facility fees. You may elect to have your ticket purchase converted to a tax deductible donation that goes to the Promoter or to a BOX OFFICE gift certificate that can be used to purchase other events or items from BOX OFFICE. Other restrictions may apply.

VBO/BOX OFFICE/SNC will NOT be liable for and will not pay or reimburse any travel, lodging, meals, or any other expenses that you or anyone else may have incurred in connection with a cancelled or postponed event.

Limitation on VBO/Box Office/SNC Liability 

Event Related Injuries or Losses
At sporting events balls, pucks or other materials may enter the spectator area and cause an injury. There is always the possibility of fights, fires or other injuring causing occurrences. YOU HEREBY AGREE THAT VBO/BOX OFFICE/SNC WILL HAVE NO LIABILITY TO YOU OR ANY OTHER TICKET HOLDER WHOSE TICKETS WERE PURCHASED THROUGH VBO/BOX OFFICE FOR ANY LOSSES, DAMAGES, DEATH OR INJURY SUFFERED IN CONNECTION WITH THE EVENT.

Damages Limitation on Liability
IN NO EVENT FOR ANY REASON OR CAUSE UNDER ANY LEGAL THEORY WILL VBO/BOX OFFICE/SNC BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES OR BUSINESS OPPORTUNITIES, EVEN IF VBO/BOX OFFICE/SNC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

No Warranties
VBO/BOX OFFICE/SNC DOES NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS.

VBO/BOX OFFICE/SNC CANNOT AND DOES NOT INSURE THAT MATERIAL YOU MAY DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES.

VBO/BOX OFFICE/SNC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING DISCLAIMING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VBO/BOX OFFICE/SNC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS SITES OR THE PURCHASE OF ANY TICKETS TO ANY EVENTS, INCLUDING WITHOUT LIMITATION, NO LIABILITY FOR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. VBO/BOX OFFICE/SNC MAKES NO GUARANTEE OF ANY SPECIFIC RESULT FROM USE OF ITS SITES OR USE OF THE VBO/BOX OFFICE/SNC SERVICE OR THE QUALITIES OR CHARACTERISTICS OF ANY EVENT.

No Liabilities for Acts of Third Parties
VBO/BOX OFFICE/SNC DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES, INCLUDING BUT NOT LIMITED TO OTHER TICKET BUYERS, ADVERTISERS,  SPONSORS ON THE SITE, OR PROMOTERS IN CONNECTION WITH THE VBO/BOX OFFICE/SNC SERVICE, THE EVENT ITSELF, OR OTHERWISE RELATED TO YOUR USE OF THE SITE AND/OR THE VBO/BOX OFFICE/SNC SERVICE.

YOU AGREE THAT VBO/BOX OFFICE/SNC WILL NOT BE RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH THE SALE OF TICKETS, THE USE OF THE SITE, ATTENDANCE AT THE EVENT OR CANCELLATION OF THE EVENT OR PERFORMANCE FOR WHICH THE TICKETS ARE PURCHASED.

Events are Controlled by Venue Owners and Event Promoters
VBO/BOX OFFICE acts only as a ticket selling agent of the event Promoter.  All aspects of the event itself are controlled strictly by the Promoter, venue or other third parties.  VBO/BOX OFFICE does not set ticket prices, the time or date of the event, the content of the event, the nature of the performance, type or arrangement of seating, availability of medical, security or other facilities, parking, access, transportation or any other aspect. Further, Promotes and venues set their own rules and regulations for attendance at events, including security policies, search policies, alcoholic beverage policies, ejection policies, refund, cancellation and rescheduling policies and the like. By purchasing a ticket through VBO/BOX OFFICE you agree that VBO/BOX OFFICE will have no liability for any such policies or activities on behalf of the Promoters or any third party and that any complaints you may have with regard to the event or its cancellation or rescheduling, its content or any other aspect of the event will be directed solely to the Promoter and/or the venue and NOT to VBO/BOX OFFICE and that VBO/BOX OFFICE will not be liable for any such complaints you may have.

A. Venue Owner’s Rules and Regulations
Promoters and venue owner’s (“VENUE” or “VENUES”) often prepare their own rules and regulations concerning the conduct of events.   All tickets sold by VBO/BOX OFFICE are sold with the understanding that the ticket may be used by the purchaser only subject to and in accordance with the VENUE’s rules and regulations. By purchasing a ticket through VBO/BOX OFFICE you acknowledge and agree that your purchase of the ticket and use of the ticket will be subject to those rules and regulations.

B. Recording of Events
Typically VENUES have a recording policy which prohibits the recording, transmission or reproduction of any description, account, picture, sound or other aspect of the event. Should you violate the VENUE’s rules prohibiting recording of an event you may be ejected and you may be subject to such other actions as the Promoter or VENUE may deem appropriate.  Often the events themselves, including portions of the audience are recorded. By purchasing a ticket through VBO/BOX OFFICE you hereby grant permission to the Promoter and/or VENUE to utilize your image, likeness, actions or statements in any live or recorded audio, video or other photographic display or other transmission, exhibition, publication or reproduction made of or at the event, regardless of whether or not the recording took place before, during or after the performance.  Such permission is granted for recording and transmission in any medium and without further authorization by you or compensation to you.

C. Ejection From Event by Promoter
Promoters and VENUES reserve the right, without any refund to you, to refuse admission to you or eject you if the Promoter or VENUE management considers your conduct to be obnoxious, vulgar, disorderly, abusive or disturbing or if the Promoter or venue management believe you have failed to comply with the Promoter’s or VENUE’s rules.  Breach of the terms of the Promoter’s or VENUE’s rules and regulations will terminate your right to attend the event and will subject you to ejection from the event without a refund.

The Promoter/BOX OFFICE/VENUE considers the ticket to be a revocable license for admission to an event and admission may be refused and the license cancelled for violation of the Promoter’s or VENUE’s rules. Further, the Promoter/BOX OFFICE/VENUE will have the right to cancel your ticket without cause and in such case the Promoter/BOX OFFICE/VENUE’s only obligation will be to refund to you the ticket’s face amount. You have no right to redeem or cancel a ticket for cash.

D. Alcoholic Beverages and Prohibited Items
The VENUES’s rules and regulations typically prohibit alcoholic beverages, illegal drugs, weapons of all types, cameras, recording devices and other items. By purchasing a ticket through VBO/BOX OFFICE you understand and agree that your attendance at the event will be subject to the Promoter/VENUES’s rules and regulations, including being subject to the Promoter/VENUE’s policy prohibiting certain items and materials.  If you attempt to bring prohibited materials into the event the Promoter/VENUE may seize them and/or may refuse you admission without a refund.

E. Searches
By purchasing a ticket through VBO/BOX OFFICE you automatically become subject to the Promoter/VENUE’s rules and regulations which often include a search policy.  By purchasing this ticket through VBO/BOX OFFICE you consent to the Promoter/VENUE’s rules, including giving your consent to searches and you waive any claims that may arise as a result of any such search.  If you attempt to attend the event and refuse to allow yourself to be searched, the Promoter/VENUE may deny you entry to the event without refund or other compensation.  Similarly, if during a search, prohibited materials such as alcohol, weapons, drugs, recording devices, etc., are found, the Promoter/VENUE may refuse you admittance without refund or may confiscate such prohibited materials.

F. Unlawful Attempt to Resell Tickets
Many jurisdictions and venues have “scalping” and other laws which define what an illegal resale of a ticket is. An attempt to illegally resell your ticket is grounds for seizure of the ticket and cancellation by the Promoter/VENUE/BOX OFFICE without compensation. A ticket purchased through VBO/BOX OFFICE may not be used for the purposes of advertising, promotion, contests or sweepstakes without the written authorization of the Promoter.

Indemnity
By purchasing a ticket through VBO/BOX OFFICE, you agree to indemnify VBO/BOX OFFICE/SNC and to hold VBO/BOX OFFICE/SNC and its officers, directors, agents, employees, contractors and principals, harmless from any loss, cost, liability, claim or demand, including reasonable attorneys' fees incurred by VBO/BOX OFFICE/SNC, in connection with any third party claim, demand or liability, which claim or loss is based on, related to or arises out of your use of the Site or your purchase of a ticket through the Site, or your attendance at the event for which the ticket was issued except to the extent that the claim or loss was due to the negligent or wrongful conduct of VBO/BOX OFFICE/SNC.

Jurisdiction and Venue for VBO
If you have a dispute and your dispute involves an event (or a ticket for an event) that is located in the United States, then the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you hereby consent to personal jurisdiction in the courts in Santa Clara County, California and you agree to bring all actions, exclusively in state and federal courts located in Santa Clara County, California.

If you have a dispute regarding the Site but not regarding an event (and not regarding a ticket for an event), then if you are accessing the Site from the United States you agree that the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in Santa Clara County, California

Jurisdiction and Venue for Box Office/SNC
If you have a dispute and your dispute involves an event (or a ticket for an event) that is located in the United States, then the dispute will be governed by the laws of the State of Wisconsin without regard to its conflict of law provisions and you hereby consent to personal jurisdiction in the courts in Brown County, Wisconsin and you agree to bring all actions, exclusively in state and federal courts located in Brown County, Wisconsin.

If you have a dispute regarding the Site but not regarding an event (and not regarding a ticket for an event), then if you are accessing the Site from the United States you agree that the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in Santa Clara County, California.