Update on Possible Room and Board Refunds for Study Abroad Students

March 27, 2020

Dear Students,

As we prepare to meet this afternoon, I am writing to address the issue of possible refunds for room and board, which I know has been on the top of your minds.

Most of you were billed by St. Norbert College for your study abroad room and, if applicable, board fees. In turn, our partner institutions and organizations bill St. Norbert for these expenses and we pay them on your behalf. In this situation, that means we are bound by our partners' policies in terms of what room and board refunds will be available.

As you know, the past few weeks have been very chaotic for our overseas partners, as they worked to evacuate students, close programs and move classes online. As such, we have not yet received details about any possible refunds for a portion of your room and board expenses. However, we are continuing to follow-up with our contacts to work towards a resolution. Any refunds that we receive from our partner institutions and organizations for room and/or board will be passed on directly to you.

As our partners are fielding a high volume of requests related to this issue now, I ask that you not contact them directly. I will send you updates each Friday until we have an indication of what refunds, if any, will be provided and what the timeline is to receive those refunds.

If you have any questions about this, please let me know and we can discuss further this afternoon!

Thank you,
Gail Gilbert, MBA
Director of Study Abroad & Off-Campus Programs