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Articles, Books and Other Materials Not Available Through the Mulva Library

When you can’t find the materials (articles, books, media items, etc.) you need online or in the Mulva Library, we work to get them from another library and loan them to you through our document delivery service.

This is a free service for SNC students, faculty and staff so there’s no cost on your end.

Electronic articles are delivered to your email and books, media and other items are available for pickup at the information desk. On average, 50% of articles are delivered within a day while 20% of books, media and other items are available for pickup within 3 days, although they usually arrive faster.

How Do I Submit a Document Delivery Request?
You can submit a request online through our ILLiad system. Here you’ll be able to request a variety of materials from articles to books to different types of media.

Log-in Directions for ILLiad

New Users
  1. Access the ILLiad website.
  2. Enter your six-letter SNC ID and password.
  3. Click Logon to ILLiad.
  4. Enter your up-to-date contact information and create your account.
Repeat Users
  1. Access the ILLiad website.
  2. Enter your six-letter SNC ID and password.
  3. Click Logon to ILLiad.

Illiad log in screen

If you are having trouble logging into ILLiad or need help setting up an account, contact Connie Meulemans, document delivery specialist.

Information for the Document Delivery Request Form
When looking for materials in WorldCat, click on the “request item through document delivery” link. This will prompt you to log into ILLiad to submit your request. All the information you need to request materials will automatically populate in this form.

How Do I Get My Materials?
When your materials arrive, you will receive an email from Follow the directions in this email to access your articles or get your physical materials from the library. Also, remember to check your spam folder within 10 days if you haven’t seen an email in your inbox from

Electronic articles are available for download for up to 30 days. Physical materials like books need to be returned to the Mulva Library usually after 4-8 weeks. The lending library can request their return at any time.

What if I Need the Materials Past the Expiration or Due Date?
If your book or other items can be renewed, you will receive a courtesy notice via email. Follow the directions in the email to renew your materials.

Articles need to be downloaded in the allotted 30 days. After this time is up, you will need to request it for delivery again. 

Have questions or need additional assistance? Contact Connie Meulemans, document delivery specialist or ask a librarian.

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