Mount Mary college admissions director and St. Norbert College alum, Rachel Gonnering, receives national recognition
From Mount Mary College, December 7, 2011
by Susan Shimshak, email@example.com, (414) 256-1221
The paper offered recommendations that were compiled into a guide, titled Student Employee Recommendations for Vocational Interactions with Customers in Education, (SERVICE). The guide included information on how to recruit and retain appropriate students, cross-train, create a team-focused environment, understand the customer, provide incentives, and obtain feedback and evaluations.
Gonnering received her B.A. in Communication from St. Norbert College and her M.A. in Communication from UW-Milwaukee. She has been employed at Mount Mary College since 2008.
The NCA serves over 8,000 communication scholars, teachers and practitioners nationally and internationally. Its mission is to advance and promote the importance of communication in both public and private life. More information on NCA can be found at http://www.natcom.org.