E-Billing and FAQ
- What is e-billing?
- Why is St. Norbert College utilizing e-billing?
- When will e-billing start?
- Can I have the bills sent to my personal email?
- Can I have the e-bills sent to my parent(s) email?
- How does KnightLine e-billing Work?
- How do I get to my statement to make a payment?
- What are the multiple tabs on the KnightLine Billing Statement?
- What if my billing statement does not list my FAFSA grants, scholarships, or Federal Loan(s) credits?
- What if my billing statement does not list my alternative loan and/or outside scholarship?
- How do I create a Proxy or Authorized User?
- How can I or my parents make an online payment?
- I am a Proxy Authorized User, but I did not receive the KnightLine e-bill.
- I am having trouble logging in as a Proxy and I know I am using the correct password. What is the issue?
- I pay my tuition using the payment plan administered by Tuition Management Systems (TMS). How will KnightLine e-billing reflect this?
- Will I be able to see immediate account charges or credits on the KnightLine e-bill?
- I need an official billing statement for a third party (insurance carrier, employer, outside scholarship agency, etc.). Can I get this from KNIGHTLINE?
What is e-billing? | return to top
It is an electronic method of communicating when a billing statement is available.
Why is St. Norbert College utilizing e-billing? | return to top
E-billing will improve convenience and service to families, reduce cost, follow the Norbertine tradition for environmental sustainability, and provide earlier access than paper bills to billing information. E-billing also offers the following benefits:
- The flexibility of viewing your bill electronically from any location via the internet.
- The option of granting proxy for authorized users, such as a parent, guardian, or sponsor, to view and pay the bill.
- The ability to receive your tuition bills quicker with email notification.
- The option of viewing your current balance/activity as well as an online statement history.
- The ability to access and print a pdf of the bill for any month.
Many colleges and universities across the nation have successfully implemented electronic services for their students and parents. It is a secure, cost-effective, environmentally responsible means of communication that will allow students, parents, and other authorized users to receive information in a timely manner.
When will e-billing start? | return to top
St. Norbert College will be converting to e-billing in July 2014. The Bursar’s Office will supply both paper bills and KnightLine e-billing notification in July, August and September. Paper bills will no longer be mailed after September 2014.
Can I have the bills sent to my personal email? | return to top
All official emails are communicated through a student’s St. Norbert College email address. This includes all emails from the Bursar, Financial Aid and Registrar’s offices regarding important academic information. Emails from these offices are only going to be sent to a students’ official St. Norbert College email address. If a student wants these notifications to go to their personal email they will need to forward their St. Norbert College email to their preferred email address.
Can I have the bills sent to my parents email? | return to top
Yes, you can provide Proxy access to your Billing Statements in KnightLine to anyone, including your parent(s). For more information and directions on proxy access click here.
How does KnightLine e-billing work? | return to top
Students and any proxy authorized to view Billing Statements will receive a notification at their email address whenever an online bill is ready for viewing. It is important to note that it is the student’s responsibility to forward this e-bill to any parent or other person who does not have proxy access. As a general guideline, bills are processed approximately the 10th of the month, due the 1st of the following month.
How do I get to my statement to make a payment? | return to top
Once notified of your e-bill, students and any authorized KnightLine proxy users should then do the following: Go to www.snc.edu/knightline
- Enter Secure Area with your SNC User Name and Password
- Go to Student Services tab
- Click on Bursar Office
- Click on Billing Statements
- Select the most recent e-bill or Statement to view. The bill will appear on a new screen in a “txt” format
KnightLine Proxy users:
- Enter Proxy Access with your e-mail address and password
- Select the named tab of the student you want access to
- Click on Bursar: Billing Statements (The bill will appear on a new screen in a “txt” format)
- Select the most recent e-bill or Statement to view
There are links on the Billing Statement tab page for making an online payment and/or for enrolling in a recognized SNC payment plan.
Note: It is the student’s responsibility to forward the e-bill to any parent or other person who does not have proxy access.
What are the multiple tabs on the KnightLine Billing Statement? | return to top
This page is where you view current and previous billing statements, marked by the statement due date, as well as any unbilled or new transactions posted to your account after the last statement process.
1) Select the STATEMENTS tab to view summary information for any billing statement. Choose a Statement Due Date from the drop down, then select the View Statement link.
** IMPORTANT: As the January and August Statement Due Bills include authorized financial aid (financial aid is disbursed to your account 10 days prior to the first day of the semester), the Current Amount Due listed on the page MAY NOT reflect these credits. To view this detail, you MUST click on the ‘View Statements’ drop down for these months (January and August Statement Due Bills).
2) Select the UNBILLED tab to view recent account activity which has not yet been billed to you. This includes both new charges and payments.
3) The ALL tab view lists both the Statements and Unbilled activity, presented together on one page.
What if my billing statement does not list my FAFSA grants, scholarships, or Federal Loan(s) credits? | return to top
You should first check either the UNBILLED tab view of the Billing Statements page, or the Account Detail for Semester in KnightLine, Student Services, Bursar Office for any updated account transactions since your last e-bill. If you still do not show any portion of your FAFSA award, go to the Financial Aid tab in KnightLine. This shows messages pertaining to your aid award, where you need to read and accept the Terms and Conditions for your FAFSA award, and whether an offered loan needs to be accepted. For further questions on your financial aid award, e mail firstname.lastname@example.org or call 920-403-3071.
What if my billing statement does not list my alternative loan and/or outside scholarship? | return to top
Any alternative loans and/or outside scholarship(s) are posted once the College has received the payment.
Once the alternative bank loan process is completed by the borrower(s) the semester payment is sent and disbursed to your College account. Any loan completed before early August or early January is sent approximately 10 days prior to the first day of the semester. Loans completed near or during the semester are sent approximately 10 days after the loan is finalized.
Outside scholarships are received throughout the semester, with the majority received before September 1st. If your College account does not reflect this payment by September 1st, you should contact the scholarship source to confirm that it was mailed. In the event it is being sent later in the semester, or after the completion of your first semester, families should budget and apply this award toward the spring semester bill.
How do I create a Proxy or Authorized User? | return to top
For information on how to create a Proxy, or allow access to parents or other third parties, please see the KnightLine Proxy page and instructions.
How can I or my parents make an online payment? | return to top
St. Norbert College accepts online payments by credit card (Visa, MasterCard, Discover or American Express), checking, or savings account 24 hours a day, seven days a week.
Checking, savings, and credit card account information from a bank within the United States can be entered on the online payment link. Payments are then transferred electronically to St. Norbert College. Please allow up to an hour for your online payment to appear on your St. Norbert College account in KnightLine.
Parents and authorized users can also print the bill and send a check or money order (no cash) made payable to St. Norbert College through the mail to the following address:
St. Norbert College
100 Grant St
De Pere, WI 54115
Be sure to include a copy of the KnightLine e-bill with your payment, or list your student’s name and College ID number on the check memo line.
Foreign checks must be sent for collection and are subject to exchanges rates and collection fees; therefore we recommend using peerTransfer Corporation and their wire payment service if you cannot pay your bill in US$ through a bank account in the United States.
Payments made via peerTransfer Corporation (in U.S. dollars) should be made at least 7 days in advance of the due date and must include the student's full name and ID number. Please click on the link above for payment instructions.
I am a Proxy Authorized User, but I did not receive the KnightLine e-bill? | return to top
You should verify that the e-mail address listed for the student you have access to is correct. If you recently changed your e-mail address the student is required to update this new email address in their SNC KnightLine Account under the KnightLine Proxy Access Tab.
Once updated, as a Proxy you can check on the student’s KnightLine Bursar Billing Statement account at any time to view the most recent KnightLine e-bill processed.
Note that the due date for St Norbert College monthly bills is the 1st of the month.
I am having trouble logging in as a Proxy and I know I am using the correct password. What is the issue? | return to top
User name and password are case sensitive. Often the entry is incorrect because of a lowercase/uppercase mismatch. If you are unsure, contact the student you are a Proxy for and ask them to reset your password. Once the student you are a proxy for resets your password, an email will immediately be sent to you with the login instructions and a temporary password.
I pay my tuition using the payment plan administered by Tuition Management Systems (TMS). How will KnightLine e-billing reflect this? | return to top
Once you enroll in the monthly payment plan, the Bursar Office will notate this enrollment on your account. You will receive a bill monthly from TMS and you should make your TMS payments directly to TMS.
You will also receive a KnightLine e-bill from the College until all of your TMS payments have been received and fully credited to the College. Please review every e-bill that you receive from the College as the bill may reflect additional charges or credits that were not included in your monthly payment plan. Any balances due after deducting your remaining TMS contract amount is payable directly to the College upon receipt of your KnightLine e-bill.
Will I be able to see immediate account charges or credits on the KnightLine e-bill? | return to top
No. The e-bill is a static view of the student account as of the bill date. To view transactions posted to the student account in between KnightLine e-bills, including confirmation of payment received, please view the UNBILLED tab on the Billing Statement.
I need an official billing statement for a third party (insurance carrier, employer, outside scholarship agency, etc.). Can I get this from KNIGHTLINE? | return to top
Yes. Please go to the Students Services section, Bursar, Billing Statement. This will include all e-bills that have been created in a pdf format which you can print out for your usage.