Caption Arrow

SNC Box Office Privacy Policy

Incorporation of Virtual Box Office Privacy Policy
Virtual Box Office’s Privacy Policy, and all its future forms, is incorporated with all St. Norbert College Box Office agreements/contracts and all St. Norbert College Event agreements/contracts that contain box office services issued by the Department of Theatre Facilities. LESSEE/CONTRACTEE is bound by Virtual Box Office’s policy just as the St. Norbert College Box Office is bound by Virtual Box Office’s policy. Virtual Box Office’s privacy policy, as it was at the time of this document’s creation, has been merged with the St. Norbert College Box Office’s policy to create one unified Privacy policy and is stated below for reference.

St. Norbert College Box Office and Virtual Box Office Privacy Policy (as of 3/24/2016) 

This document governs your last relationship with Virtual Box Office ("VBO”) and St. Norbert College Box Office ("Box Office”). 
For the purposes of this policy, the use of plural pronouns such we or us is made in reference to both VBO and Box Office.

We have created this privacy policy to demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the snc.vbotickets.com web site and affiliated widgets embedded on other third party sites (“Site”), and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between VBO/BOX OFFICE and you or other consumers. Please review this privacy policy periodically as we may update it from time to time. This privacy policy was last revised on January 30, 2010, by VBO and March 24, 2016, by BOX OFFICE. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Site you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this privacy policy.

Information We Collect From You
In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any), "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., ZIP code, postal code, hometown, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.

How We Use Contact Information; Responsibility Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance
We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you order, post or sell tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.

Contacting You for Offers and Promotions
After you provide us with an email address in connection with ordering or trying to sell tickets through the Site or registering with the Site, or in connection with any Special Offers as described below, you may visit the "My Account" section of the Site, where you will be given the opportunity to tell us not to use that email address to send you promotional emails. "Promotional emails" are emails that are sent solely for promotional purposes. By submitting an email address to us, you agree that VBO/BOX OFFICE (on behalf of itself or on behalf of others) may send promotional emails to that email address until such time that you so indicate your preference not to receive them. Because many consumers like to receive some, but not all, types of promotional emails, "My Account" provides you with the opportunity to choose which types of promotional emails you do not want to receive. Please note that if you ask not to receive promotional emails from VBO/BOX OFFICE, you may still receive promotional emails during the next 72-hour period (as it may take some time for your preferences to be updated throughout our computer systems), you may still receive non-promotional emails from VBO/BOX OFFICE, and you may still receive emails from certain others (including, but not limited to, Event Providers (defined below)); please read the rest of this privacy policy to learn how others may contact you.

Providing Event Providers with Contact Information
VBO/BOX OFFICE sells tickets on behalf of others; it does not produce or otherwise bring you events. Venues, promoters, artists' representatives and fan clubs, teams, leagues and others ("Event Providers") are involved in, produce and bring you events. When you use VBO/BOX OFFICE to order or try to sell tickets (or to register while attempting to order or sell Tickets), instead of providing your information directly to Event Providers, you provide your contact information to VBO/BOX OFFICE who may then pass that information on to the Event Providers on your behalf. In fact, when you bid in an auction or order, or try to sell tickets, or register to bid in an auction or to try to order or sell tickets through VBO/BOX OFFICE, you consent for us to provide your email address and other information to the Event Providers. Also, when you elect to receive alerts regarding a specific Event Provider, we may share your email address with that Event Provider. Sharing information with Event Providers will allow Event Providers to contact you using the email address or other contact information you provided. If, before we provide your contact information to an Event Provider, you request not to receive promotional emails from VBO/BOX OFFICE, then we will pass that request on to the Event Provider. Nonetheless, because Event Providers are not part of VBO/BOX OFFICE, Event Providers are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Event Provider's privacy policies, or you do not want to receive communications from a particular Event Provider, or you have other questions, instructions or concerns to which you would like an Event Provider to respond, then you must contact that Event Provider directly.

Providing Merchants with Contact Information
In addition to selling event tickets on the Site, VBO/BOX OFFICE may sell other goods or services, allow you to make reservations, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on the Site. Typically, these goods, services, contests, sweepstakes or other offers or programs ("Special Offers") for which you make purchases, orders or reservations, or for which you participate in or register, are provided by third parties ("Merchants"). Consequently, if you elect to engage in a Merchant's Special Offer, VBO/BOX OFFICE may provide that Merchant with your contact information. In fact, when you elect to engage in a Merchant's Special Offer you consent for us to provide your email address and other information to that Merchant. Because Merchants are not part of VBO/SNC, Merchants are not subject to this privacy policy and may use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Merchant's privacy policies, or you do not want to receive communications from a particular Merchant, or you have other questions, instructions or concerns to which you would like a Merchant to respond, then you must contact that Merchant directly.

Divulging Your Contact Information for Legal and Administrative Reasons
We may disclose specific contact information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of VBO/BOX OFFICE or other visitors to the Site or users of services or products provided by VBO/BOX OFFICE or to take part with others in joint anti-fraud activities. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of VBO/BOX OFFICE.

Providing Non-VBO/BOX OFFICE Tickets Affiliates with Contact Information
We may also share your contact information with our Non- VBO/BOX OFFICE Tickets Affiliates (defined below), but each Non-VBO/BOX OFFICE Affiliate who receives your contact information will comply with the terms of this privacy policy with respect to its use and disclosure of the contact information we share with it, unless the Non-VBO/BOX OFFICE Tickets Affiliate is also receiving it because it is an Event Provider or Merchant as described above (in which case it will not be required to comply with this privacy policy with respect to its use or disclosure of such information). When we say "Non- VBO/BOX OFFICE Tickets Affiliates" we mean Z-Ticket's subsidiaries, parents and affiliates (and businesses owned by VBO Tickets and such companies) that are not part of VBO, and we mean St. Norbert College, its subsidiaries, parents and affiliates (and businesses owned by St. Norbert College and such companies) that are not part of BOX OFFICE or St. Norbert College.

Other Instances where Contact Information may be Shared
If you are opted out of receiving all promotional emails, then we will not share your contact information with unaffiliated third parties, unless we are otherwise permitted to under this privacy policy (for example, we will still be permitted to share your contact information with Event Providers or Merchants but only to the extent permitted above). If you do not opt out of receiving all promotional emails, then we may share your contact information if we believe it makes business sense. These third parties may communicate directly with you about their products and services.

Responsibility
VBO/BOX OFFICE will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom VBO/BOX OFFICE is allowed to disclose your contact information under this privacy policy.

How We Use Financial Information; Responsibility
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on the Site, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. We may provide your financial information to Event Providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter through this Site (or you enter through another site after clicking on a link on this Site promoting such an offer or program). We may disclose specific financial information when we determine that such disclosure may be helpful to comply with law, to cooperate with or seek assistance from law enforcement to protect the interests or safety of VBO/BOX OFFICE or other visitors to the Site or users of services or products provided by VBO/BOX OFFICE or to take part with others in joint antifraud activities. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of VBO and/or St. Norbert College. VBO and St. Norbert College will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom VBO/BOX OFFICE is allowed to disclose your financial information under this privacy policy.

How We Use Demographic Information
We may use your demographic information to perform business analyses or to tailor the Site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact or financial information, we may also share your demographic information along with it.

Information Other Web Sites Collect From You
On the Site, we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites' business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.

Cookies
Like most websites, the Site uses cookies to help it keep track of your purchases and other activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests and to facilitate the retrieval of information so you do not have to re-enter it each time you visit the Site. On the Site, others may place or read cookies on your browser as well. If you wish to disable these cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of the Site.

Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. VBO uses secure socket layer (SSL) technology from Network Solutions to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on VBO servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.

Public Areas
The Site may provide you with the opportunity to post information for display in areas of the site that are accessible to viewing by the general public ("public areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We ask that you do not submit any contact information or financial information for display in public areas, as other people who use the Site will see it. If you submit such information for display in public areas, VBO/BOX OFFICE cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.

How You Can Access and Update Your Email Preferences, Contact Information and other My Account Information; Deleting Information
You may click on the Site's My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site's My Account section. If you would like to delete a My Account account that contains your information, please contact the BOX OFFICE. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.

Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from VBO/BOX OFFICE and third parties (other than Event Providers or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Site and for managing future communications from VBO/BOX OFFICE. If VBO/BOX OFFICE has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.
Back To Top Arrow